They either cant or are unwilling to add a referral code post order. You have to order using the referral link to be referred.
Also keep in mind 1000 miles = £52 that expires in 6 months - not worth the hassle of re-ordering and losing your place.
-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
Dejected with customer service UK
- Thread starter ejvee
- Start date
They either cant or are unwilling to add a referral code post order. You have to order using the referral link to be referred.
Also keep in mind 1000 miles = £52 that expires in 6 months - not worth the hassle of re-ordering and losing your place.
Fullerene
Member
It’s all part of the pantomime. No referral here due to it not be followed by the lease company. No point in chasing whatsoever.. 
Sirricardo
MSM LR 19" Tow....The Unicorn.
I sent it in by email soon after order as I was expecting to be able to add it on the app (which took a week to come active). And now they are telling me to do one...." we cant add it retrospectively". Shite service.
Have appealed asking them to explain where I was supposed to add the code. They haven't replied.
Im gonna keep spamming them with emails....
Not giving in yet!
Have appealed asking them to explain where I was supposed to add the code. They haven't replied.
Im gonna keep spamming them with emails....
Not giving in yet!
It's an easy one. You click a person's referral you go to a special front page you make order from there you get your referral miles.
If you didn't do that you don't get your miles
Blame the person who gave you their referral code, they knew it wasn’t going to work they way they gave it to you.
Certainly..I wouldn't bother to cancel and re-order.
However, I'm bit concerned about getting in touch with somebody in future, if any other problems arise.
Apparently, nobody in the forum is worried!!!
Fullerene
Member
Apparently, nobody in the forum is worried!!!
Thanks @ejvee your comment inspired:
Apologies to Monty Python: Four Yorkshiremen with M3s
I am afraid we re all in a heap of mess with Tesla and their general customer services and let this be a warning to people looking to buy. If these are the problems we are having for a simple referral code how will we fare when there is areal problem. I have just bought a 5 month old model X and have emailed the customer services team a couple of weeks ago to get access to the app in my name (the old owner has contacted them to cancel his account). Yesterday I called them to ask what was going on and waited on the phone on hold for 2 hours and 40 minutes to eventually be told their email team would respond within 6 weeks.
Is there any part of this that is acceptable. I would not accept it from any normal retailer especially not when people are paying £40K+ for a product. Unbelievable!
Is there any part of this that is acceptable. I would not accept it from any normal retailer especially not when people are paying £40K+ for a product. Unbelievable!
It is perfectly possible to add a code after the order. I've both had my code used by a new customer and am using one from a friend with my new order that was added retrospectively.
This is just changing an email address?
What happens if I want to change my email address but not sell the car - a 6 week wait?
Rooster6655
Active Member
My suggestion would be to phone several times a day every day until its done, seems if you phone enough times they will want to get rid of you hehe
Did you see my note. The wait for them to answer the pone is 2.5 hours! I have a life. I think when I pay over £60K for a car I should not have to suffer this and I do not believe this is too much to ask.
Rooster6655
Active Member
MrBadger
Badger out
I just rang Tesla on the 01628 number and for the first time ever got through in 6 minutes!! Instead of being hung up after 2 hours. Got my date confirmed (this Friday) and he gave me the registration plate too. Happy customer
