First time buyer here, have been getting pretty frustrated with the process here in BC lately.
We ordered a base white Model 3 on April 10 and arranged to pick it up at Richmond after we were told there was no way to have it shipped to Kelowna (person on the phone said it "was against the law?") We had assumed it could be delivered as we knew Teslas were delivered to Winnipeg all the time, and there are WAY more Teslas in Kelowna.
We originally planned on flying in from Kelowna, picking up the car and driving home, hence the Richmond (by YVR) pickup.
We got our first notice that car was ready to pick up on May 28, so we contacted Tesla and were told that, despite the intraprovincial travel restrictions, that "Motor vehicle purchase is one of the exceptions for the travel restriction". We contacted the BC government and were assured that there was no such exemption, so we lost that vehicle as we could not get there to pick it up. Fortunately, we did not try to drive down on that recommendation and face a fine.
Then we received a second notification last Wednesday, estimated delivery June 17 – 23 and we decided we would drive down, so we booked a hotel and a rental car to drive down for the 23rd when our pick up appointment was to happen.
Yesterday, we received a message saying "We received the vehicle matching your order here at our delivery centre. During final inspections we noticed that the vehicle did not fall within Tesla's quality standards. In order to deliver the car to you in the best condition we will need to delay your delivery appointment until further notice."
We contacted them and were told there was "cosmetic damage" but no details.
We have never seen a VIN on our account all we have is a "Reservation Confirmation Number", and it shows June 29th as our new delivery appointment, though we are told that "The appointment on the 29th is just a placeholder so we can get you a Tesla as soon as possible"
We also are continuously getting emails saying "Final Balance is now ready. Submit your payment prior to delivery." even while we are told that we just need to bring a bank draft with us when we come to pick up, and not to worry about those emails.
We don't ever seem to get any clear answers, and it is made more difficult because we are having to travel and make arrangements with very little notice in order to go pick up this car.
Is this "normal"? Anyone have any insights?
Would we be any better off by using a different location (Surrey or Vancouver?) as we are not flying in any more?
We ordered a base white Model 3 on April 10 and arranged to pick it up at Richmond after we were told there was no way to have it shipped to Kelowna (person on the phone said it "was against the law?") We had assumed it could be delivered as we knew Teslas were delivered to Winnipeg all the time, and there are WAY more Teslas in Kelowna.
We originally planned on flying in from Kelowna, picking up the car and driving home, hence the Richmond (by YVR) pickup.
We got our first notice that car was ready to pick up on May 28, so we contacted Tesla and were told that, despite the intraprovincial travel restrictions, that "Motor vehicle purchase is one of the exceptions for the travel restriction". We contacted the BC government and were assured that there was no such exemption, so we lost that vehicle as we could not get there to pick it up. Fortunately, we did not try to drive down on that recommendation and face a fine.
Then we received a second notification last Wednesday, estimated delivery June 17 – 23 and we decided we would drive down, so we booked a hotel and a rental car to drive down for the 23rd when our pick up appointment was to happen.
Yesterday, we received a message saying "We received the vehicle matching your order here at our delivery centre. During final inspections we noticed that the vehicle did not fall within Tesla's quality standards. In order to deliver the car to you in the best condition we will need to delay your delivery appointment until further notice."
We contacted them and were told there was "cosmetic damage" but no details.
We have never seen a VIN on our account all we have is a "Reservation Confirmation Number", and it shows June 29th as our new delivery appointment, though we are told that "The appointment on the 29th is just a placeholder so we can get you a Tesla as soon as possible"
We also are continuously getting emails saying "Final Balance is now ready. Submit your payment prior to delivery." even while we are told that we just need to bring a bank draft with us when we come to pick up, and not to worry about those emails.
We don't ever seem to get any clear answers, and it is made more difficult because we are having to travel and make arrangements with very little notice in order to go pick up this car.
Is this "normal"? Anyone have any insights?
Would we be any better off by using a different location (Surrey or Vancouver?) as we are not flying in any more?
![angus[Y]oung](/tmc/data/avatars/l/141/141264.jpg?1620160343){kind=avatar}
