Delayed delivery, response DS but he has no actual info

[Bprdwa]

I ordered my MX on September 18, confirmed on Sept 21. Sales advisor initially said September delivery was possibly as part of EOQ rush, but that delivery would likely be November. September didn't happen, no big deal.

Time passed, I got a delivery date of Nov. 20; but the 20th came, and my car wasn't in production yet, so moved to the 26th. (I live in Seattle, so not too far to ship, so I thought that was reasonable). Then the 26th came, still not in production, moved to Dec. 3 (today). Talked to my DS Friday, and said car still not in production, so moved to Dec. 15.

As this was my 4th delivery date, and the car still isn't in production, I was a little skeptical so I asked him to please do everything he could to make sure that this was a delivery date Tesla could hit. He got back to me later, and said that that was actually the scheduled production end date, and with the holidays my delivery date would actually be... January 9!

At this point I'm pretty distraught (I know it's just a car, but I was really excited about it!). I've already been told that I couldn't get the price reduction announced in November without cancelling and re-ordering, which would mean getting my car later and possibly missing the full tax credit. However, now I'm being told that I'm likely going to miss the full tax credit anyway - even though I ordered almost a month and a half before that deadline! - and I'm not going to get the price reduction, unless I cancel and reorder now, and then DEFINITELY miss the full tax credit and possibly not get a car until March.

Are there any other mid-September or around there orders in this situation? I feel like something must be "stuck" in the system for my car to have gone this long with so many scheduled production / delivery dates in the system that never actually come even close to getting hit. I've also found a very similar car to mine in the tracker (different wheels and AP, but everything else the same) that was ordered late October and is already delivered.

Did not getting AP somehow bump me to the very bottom of the queue?

 

[roadster2020]

. January 9!

That's really poor form by Tesla. You reserved well before the deadline and shouldn't have to miss out on the credit and having the car delivered much later. Try to escalate this with the showroom and if not freemont HQ and if it's delivered late I would hope they will discount the $7500 for you

 

[Sparrow]

I ordered an inventory car so the car only had to be shipped. They set a delivery date and 18 hours before delivery they pushed it back 11 days. We will see if they meet that target. Only reason I am mentioning it, is that although your problem so far appears to be a production problem. Delivery seems to be another problem area they are having now too, so maybe you should try to prepare for that.

 

[neroden]

Escalate in every way you can. You ordered well before Tesla's "deadline" for delivery before December 31.

 

[Bprdwa]

How can I escalate? I don’t have the “contact” option with the escalate checkbox in my account since I don’t even have a car in production yet. I’ve asked my DS to escalate but he says he can’t do anything but cross his fingers. Emails to the main Tesla delivery email just got forwarded to my DS.

So frustrating!

 

[piyu7444]

Ask for the store manager and that would help. I ordered a custom and then changed it to an inventory as I found a good clean car with better options. Tesla took forever to adjust price with recent price changes and then took forever to get the MVPA to me. In this, I missed 2 scheduled delivery appointments. When the MVPA was taking insane time I tried everything and nothing worked but contacting the store manager helped. I politely told him he needs to help me get this MX or refund my $ and I can buy another brand. I just got the MVPA and now trying to get delivery scheduled for next week. Yes its very frustrating and Tesla won't even come back to acknowledge the painful process of buying a 100k car and say anything (forget about offering something)

 

[GeorgeSymonds]

There are several hundred new MX listed on some of the inventory sites, as suggested above switching to inventory may help with the timing if you can find an acceptable car, although that’s no excuse for really poor service you’ve received.

Hank/EV-cpo has often said the ones listed on these sites that aren’t listed by Tesla/him may not be really available, but given your predicament and on the verge of losing the credit, I’d be trying every option. Have a browse on Tesla US New CPO and Used inventory including MS MX and Model 3

 

[HankLloydRight]

and if it's delivered late I would hope they will discount the $7500 for you

While it is a totally sucky situation entirely Tesla's fault, the OP would only be out $3750, as the tax credit doesn't expire on 12/31, it only starts to phase out to 50% until 6/30/2019. The OP also would only realize the tax credit in 2020 when filing 2019 taxes.. so there's a time element as well.

I'd suggest tweeting Elon Musk a terse tweet as possible, like "I ordered MX before the September deadline, now car won't be delivered until January. Losing 50% of tax credit Help!" (in your own words, of course).

 

[piyu7444]

While it is a totally sucky situation entirely Tesla's fault, the OP would only be out $3750, as the tax credit doesn't expire on 12/31, it only starts to phase out to 50% until 6/30/2019. The OP also would only realize the tax credit in 2020 when filing 2019 taxes.. so there's a time element as well.

I'd suggest tweeting Elon Musk a terse tweet as possible, like "I ordered MX before the September deadline, now car won't be delivered until January. Losing 50% of tax credit Help!" (in your own words, of course).

good idea to tweet but i've not seen him respond to customer issues with Tesla. Have you seen otherwise?

 

[Super_Popular]

Good lord don't tweet Elon.

If your car has been assigned a VIN ask if you can pay for the car and do all the paperwork even if it's not on Seattle so you can get the tax credit.

 

[HankLloydRight]

good idea to tweet but i've not seen him respond to customer issues with Tesla. Have you seen otherwise?

Yes, plenty. Sometimes it's the only way to get action.

And as far as paying now and taking the tax credit, according to IRS rules, the car must be placed in service (I.e. delivered) to qualify. But if you want to play fast and loose with the IRS, that's up to you.

 

[rms57]

I'm hopeful and optimistic that Tesla will do everything to make this right. I've written about this before, but we were promised a delivery before the end of 2017. End of 2017 came and apparently car was never actually placed into production. Our trade-in was accepted at $1k over residual. We were given a P90D to use until our vehicle was actually delivered (3-4 months). We were also given a free Gen 1 Power Cable and Free 1 Year Service. Start calling people. Our DS helped escalate for us, but you can start calling anyone.

 

[piyu7444]

I'm hopeful and optimistic that Tesla will do everything to make this right. I've written about this before, but we were promised a delivery before the end of 2017. End of 2017 came and apparently car was never actually placed into production. Our trade-in was accepted at $1k over residual. We were given a P90D to use until our vehicle was actually delivered (3-4 months). We were also given a free Gen 1 Power Cable and Free 1 Year Service. Start calling people. Our DS helped escalate for us, but you can start calling anyone.

Write to who and call where? Tesla support is good for sending emails to the advisor and delivery specialist. If they aren't doing much then whom do you call or email?

 

[rms57]

For me, we started with our sales advisor from the Tesla store that we made the order with. Delivery specialist won't hurt but they seemed to be the most useless in my situation. Calls to the general Tesla customer service line were always informative if nothing else. Anytime I emailed, I would cc EVERYONE that I'd come into contact with at Tesla. Eventually, the weak link or slacker will get called out by their colleagues since they actually get graded as a WHOLE (sales advisor, delivery specialist, documentation specialist, etc) during the delivery process. Just because one person is an idiot, it doesn't mean everyone else wants to be lumped in as the same.

It turned out there were already a bunch of vehicles already ordered that were either cancelled orders or were ordered by Tesla without being sold that matched our specifications. These vehicles were not in any sort of Tesla Inventory that we were able to look up outside of the Tesla store in the local mall. We were "too late" to place our own order. However, we were simply given an already configured X that matched our specifications that hadn't reached production yet. If your sales advisor sucks, I'd honestly go to another site if possible and place another order though them. Be patient, but persistent. It's a lot of money, and they want you to be happy.

 

[Jen123]

This is unbelievable! Tesla is really going down hill in customer service. I ordered my Model X the week before Thanksgiving because a sales person reached out to me and said that I could get it before the end of the year and still get the full tax credit. He told me that he found an exact match for the one that I had built, but it was an inventory car that is on the production line. I thought that was fantastic because then I would have it even sooner. I even received an email with a delivery date of this coming Saturday December 15th. The salesperson I was dealing with was a complete idiot and was not following through on many things such as getting me my final purchase order so I can fund my loan. I kept contacting him without a response and always being told to just be patient. The delivery specialist was also unresponsive. I had to call the 888 number to get it response. Today my sales person called me with an update and told me that he can't even find my vehicle. He doesn't know what has happened. He thinks the whole thing is a fiasco. He wants me to go find a different inventory car. I was like WTF. I was livid. Basically told the guy that he was an imbecile and I couldn't believe anything that came out of his mouth. He said he kind of agreed and didn't blame me for my thoughts. Then I told him well if you can't find my vehicle, why the heck do I have a delivery date of this Saturday and have a DS assigned to me. He was very surprised by this information. I'm telling you these guys are clueless. I have no idea what is going on, but I'm about to cancel. I can't believe I'm paying over $100,000 for a car and this is the type of service and run around I'm receiving. This is my second Tesla and I'm really upset. If it doesn't go through I'm done with them. Thanks for letting me vent.

 

[bob_p]

With the push to get as many vehicles delivered in the US before the end of the year and expiration of the full $7500 EV tax credit, it wouldn't be surprising that Tesla's delivery staff is under a lot of pressure and delivering lowering than normal service quality.

Get the DS on the phone - and if the DS can't get this resolved, ask to talk to their supervisor - and keep going up the chain until you get someone who will help you.

If you're in a state where Tesla can sell through their stores, get in touch with the local store manager - and do the same.

Call the phone support line, and do the same.

Wouldn't be surprised Tesla is scrambling to get as many vehicles out of production and into customer's hands in the next few weeks, and if you have any problems, it may be more difficult to get them resolved - especially the closer we get to the end of the year.

 

[HankLloydRight]

expiration of the full $7500 EV tax credit, i

While your comment is technically valid with the inclusion of the word "full", it's misleading.

The tax credit doesn't EXPIRE on 12/31, it just starts to phase out. And for the following two quarters (Q1+Q2) in 2019 it's $3750 and then $1,875 for two more quarters (Q3+Q4) through the end of 2019.

 

[bob_p]

Pending new legislation the full $7500 credit is only available for deliveries made in the US through December 31, and after that the credit ramps down over the next 12 months.

Unless Congress decides to either completely repeal the EV tax credit or eliminate/adjust the 200,000 vehicle threshold that Tesla has already crossed and GM will likely cross this month - either of which should be good news for Tesla. Leaving the tax credit as it is will put both Tesla and GM at a disadvantage against the other manufacturers just now entering the EV market.

 

[Sparrow]

My story ended happily. I got a call at noon saying they could deliver my Model X to my home at 2pm and they did. The paperwork took maybe 5 minutes. He showed me the few things I need to know for the Model X verses my S and was gone in 30 minutes. Have to say they came thru for me. Going to really check the X out tomorrow.