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Delays in deposit refunds.

Discussion in 'Model 3' started by Lump, Jul 31, 2017.

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  1. Lump

    Lump Active Member

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    • Informative x 2
  2. zer0cool

    zer0cool Member

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    I mean if you think about it, how many people do you think they have working on processing refund requests? Probably 2 junior first year finance analysts in the Controller dept, and most certainly not their full time job.
     
  3. Lump

    Lump Active Member

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    The old "they are still startup" excuse.
     
  4. JonathanD

    JonathanD Member

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    You didn't need that $1k for a year but now you need it tomorrow? C'mon folks, chill.
     
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  5. TrickyDimitri

    TrickyDimitri Soon...very soon.

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    I have to agree with you on this one. I recently had a customer service issue with Tesla, and getting somebody to be responsive was about a painful as having a tooth pulled. I support the mission of a Tesla, but that experience did give me pause about what life with a Tesla may be like if something goes wrong. I think it is the risk we all take. The Model 3 may be targeted for the masses, but the reality is that they are still going for a smaller audience than most car companies.
     
  6. flankspeed8

    flankspeed8 Member

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    No one said anything about needing it "tomorrow." The fact of the matter is they need to get a handle on this. My friend who was a day 1 order decided to go with the Bolt. It took 2 months and several phone calls to get the refund. This is not acceptable in any way, no matter how much you support the mission. Tesla has a 60 billion market cap, they are in the big leagues now. They need to act like it in all regards. They have moved on to the mass-market mainstream segment of the population who unlike early adopters are not going to be satisfied/excuse/put up with lack of delays such as this and poor communication.
     
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  7. MXWing

    MXWing Active Member

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    #7 MXWing, Jul 31, 2017
    Last edited: Jul 31, 2017
    Must not be a good friend if you allowed him to jump into a Bolt. ewww
     
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