Delays in deposit refunds.

[Lump]

Canceling Your Model 3 Deposit? Don't Count on a Timely Refund

Manydeposit holders have taken to Twitter to complain to Musk directly about their late refunds. In a poll posted to the popular Tesla Motors Forum, a majority of respondents reported waiting more than a month to receive their reimbursement.

 

[zer0cool]

I mean if you think about it, how many people do you think they have working on processing refund requests? Probably 2 junior first year finance analysts in the Controller dept, and most certainly not their full time job.

 

[Lump]

I mean if you think about it, how many people do you think they have working on processing refund requests? Probably 2 junior first year finance analysts in the Controller dept, and most certainly not their full time job.

The old "they are still startup" excuse.

 

[JonathanD]

You didn't need that $1k for a year but now you need it tomorrow? C'mon folks, chill.

 

[TrickyDimitri]

The old "they are still startup" excuse.

I have to agree with you on this one. I recently had a customer service issue with Tesla, and getting somebody to be responsive was about a painful as having a tooth pulled. I support the mission of a Tesla, but that experience did give me pause about what life with a Tesla may be like if something goes wrong. I think it is the risk we all take. The Model 3 may be targeted for the masses, but the reality is that they are still going for a smaller audience than most car companies.

 

[flankspeed8]

You didn't need that $1k for a year but now you need it tomorrow? C'mon folks, chill.

No one said anything about needing it "tomorrow." The fact of the matter is they need to get a handle on this. My friend who was a day 1 order decided to go with the Bolt. It took 2 months and several phone calls to get the refund. This is not acceptable in any way, no matter how much you support the mission. Tesla has a 60 billion market cap, they are in the big leagues now. They need to act like it in all regards. They have moved on to the mass-market mainstream segment of the population who unlike early adopters are not going to be satisfied/excuse/put up with lack of delays such as this and poor communication.

 

[MXWing]

No one said anything about needing it "tomorrow." The fact of the matter is they need to get a handle on this. My friend who was a day 1 order decided to go with the Bolt. It took 2 months and several phone calls to get the refund. This is not acceptable in any way, no matter how much you support the mission. Tesla has a 60 billion market cap, they are in the big leagues now. They need to act like it in all regards. They have moved on to the mass-market mainstream segment of the population who unlike early adopters are not going to be satisfied/excuse/put up with lack of delays such as this and poor communication.

Must not be a good friend if you allowed him to jump into a Bolt. ewww