We took delivery of our second Model 3 on Aug. 11 in Santa Barbara. The car is perfect and the delivery was easy. The delivery person pointed out to us that the EAP that we paid for was not installed but would be within a couple of days. She also said to call her if we had any problems. A few hours later we got a call from another delivery person at the service center who said that it should be installed within hours and he would call back. No install and no call back. On the 13th I left messages for the two delivery people and talked to their "manager" who said he would look into it and get back to me. No return call. On Tuesday I talked to a guy in service who said he would look into it and someone would get back to me. No return calls. He also gave me a link to send a message to corporate which I did. No response. On Wed the 15th I got the second delivery person (who had delivered our first model 3) and he said that there was nothing he could do about it because it involves engineers at corporate and to expect it within a couple of weeks. And to call him back if nothing happened in two weeks. So here we are Aug 20 and there has been no communication from Tesla and no EAP. We love the cars (and own the stock) and till now have had excellent experiences with Tesla, but this has been really discouraging. We need the second car for my wife to take on a longer trip but she will not consider doing a longer trip without autopilot so the car sits mostly unused in our garage. It is very frustrating that there is apparently no way to have input into this or get information about what is happening. We paid for EAP and FSD upfront. We were not told about the absence of EAP till the end of the delivery after we had paid for the car. And we were told it would be installed very soon so we didn't worry about it. We have an unfortunate medical situation that requires both cars for long trips but there is no way to get through to Tesla to even get information on when EAP will be installed. I really think it is highly unethical to deliver a car without EAP installed and without any schedule or communication about when it will be installed. Had they told us before we paid we could at least have kept pressure on them to install it by putting off delivery. As it is, we have no way to know when it will be installed. And when the local people find out they can't do anything, they just apparently don't return calls. At this point I am getting pretty frustrated about this. If anyone knows what I could do to get information on when it will be installed or speed it up I'd appreciate it.