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Delivery - 10 minutes with delivery specialist and that's it...out the door

Discussion in 'Model 3: Ordering, Production, Delivery' started by 40milecommuter, Jun 29, 2018.

  1. 40milecommuter

    Joined:
    May 13, 2018
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    Sacramento
    Picking up my M3 tomorrow in Rocklin. I've been told to expect the delivery to last 20 minutes total. 10 minutes to sign papers and 10 minutes to explore my new Tesla with one of their staff in a group setting with 3 other new M3 owners. I was told they have 200 cars to deliver over the next 3 days and that's all the time they can spend with new owners. Wow. Feeling a little rushed...
     
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  2. 9erDog

    9erDog Member

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    Here's the email I received from my Delivery Specialist:

    "Congratulations and thank you for supporting our mission! We’d love for your delivery experience tomorrow to be as efficient as our cars.

    [​IMG]
    Let’s achieve Ludicrous mode by reviewing the items below:
    · Your delivery will be approximately 10 minutes from start to finish.
    · Any changes on your financial contracts on day of delivery will automatically require a re-schedule.
    · Acceptable payment options are: Personal checks, Cashier’s checks, ACH, and wire transfer.
    · We’ll be going over essential features such as charging, door locks, and gear selection.


    Your Tesla is the extremely intuitive and the best way to learn about it is by experiencing it for yourself. Please respond with the feature are you most excited to learn about!



    Best Regards,"

    I wrote back saying that I was concerned with the short delivery time as there are so many features of this car that I wasn't sure that I could absorb all of this in ten minutes!
     
    • Informative x 2
  3. Webeevdrivers

    Webeevdrivers Member

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    I kinda get it. They are under a crunch. Still better than our Leaf. I asked our sales guy a few basic questions and he said “haven’t got a clue, but there’s a manual in the glove. compartment. :)
     
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  4. 9erDog

    9erDog Member

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    Yeah - the Leaf experience was one where I was teaching the sales guy how to use the car!

    I get that they are under a crunch but we are paying 56K USD for the car and they could give us a bit more attention. When we got our Acura, they went over quite a bit before sending us home. I've bought two Acuras from the same dealership and they were great - low pressure on sales and easy to complete paperwork. Delivery experience and after has been great with them.
     
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  5. TT97

    TT97 Active Member

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    I didn't spend much time with the delivery specialist, however, there is also a group video they did showing the various functions of the car and people were able to ask questions during that time (although having been on this forum for months beforehand, I think I knew more about the car then the specialists.)
     
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  6. fmm

    fmm Member

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    Philadelphia, PA
    self-discovery is part of the fun ...... didn't spend much more time than that on my S delivery in December.
     
  7. Vintre

    Vintre Member

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    We had the 4th appointment of the morning and ya, 20 - 30 minutes and we were outta there!

    Congrats and have fun.

    Vin
     
  8. 9erDog

    9erDog Member

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    Thanks folks for replying. The experience of others makes me feel better. I do like to tinker with technology stuff so I probably will be fine. I will have to teach the wife and she is tech-averse sometimes - although she loved the simplicity of the interior of car when she got to drive a friend's new Model 3.
     
  9. doubleatheman

    doubleatheman Member

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    #9 doubleatheman, Jun 29, 2018
    Last edited: Jun 29, 2018
    Rocklin has been behind for months it seems. I picked up my M3 from them in March, my car got sent there by mistake instead of Fremont. My delivery process took about an hour, but I think I was one of their first model 3 deliveries. But in the back behind the service center I saw over 100 model 3s just waiting to be delivered... When I asked how many they were delivering per day and I was told "8" I was like yikes... Y'all are gonna have to rush to dig out of this hole...and so they are now. Not bashing them at all, just how it is I guess. EDIT: Nnot quite the red bow experience anymore, no time for that kind of frill.
     
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  10. Daniel in SD

    Daniel in SD Active Member

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    I'm going to try to get it done in 5 :D
    Sounds like a big improvement over a traditional dealer. I think it's impossible to get out of there in less than an hour.
     
  11. electracity

    electracity Active Member

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    Here's the delivery training video Tesla sent me:

     
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  12. Vintre

    Vintre Member

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    In Toronto, during my delivery event, 200 M3's were being delivered each day.

    I was part of the second day and there were 4 days in total.

    Vin
     
  13. Uncle Paul

    Uncle Paul Active Member

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    Buying a Tesla is a little like buying a big screen TV from Costco.
    You do all your research up front from internet and Youtube.
    Then you pick it up, and figure it all when you get home and plug it in.
    Usually get it all figured out without any hand holding.

    I also Shared posters concerns when I picked up my X last year. While I wanted to go over every possible part of the car and look into every nook and cranny, I already had a pretty good understanding of what I had bought.
    Really learned most everything from simply driving the car. Kind of like how you do it when you get a rent a car. The car will teach you it's controls and it will show you the way.

    If there is something you can't figure out, the people on these forums will help you out.

    The best thing is that the display shows all the Superchargers or destination chargers within your range. All the information you would need to travel cross country is on the display. Where to stop, how long you should expect to charge and where your next stop should be.

    Charging is simple. Open the port and stick in the plug. Driving is simple, put into D and press on the long pedal. Everybody easily figures out the doors, trunk and frunk.

    Climate control is a breeze, lighting familiar, music is easy. If you are used to a smart phone the whole thing will make sense right away.

    The auto pilot may not be activated right away, and that is good. Learn how to drive the car yourself before turning over control to the computer.

    Tesla has no choice but to speed up deliveries. They are producing vehicles faster than they can build new delivery centers and train new delivery teams. Have seen no horror posts from new owners not being able to figure out their new cars. Really much easier than most other brands.
     
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  14. TheLocNar

    TheLocNar Member

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    Gosh. I think I’ve watched every single Model 3 video regarding settings etc. I bet I’ll know more than the delivery specialists. When it comes time to pick up my car I’ll spend way more time looking it over than they will “teaching” me about anything.
     
  15. dhanson865

    dhanson865 Active Member

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    #15 dhanson865, Jun 29, 2018
    Last edited: Jun 29, 2018
    +1, Don't be the guy on YouTube that starts video taping his first quad cheeseburger from in-n-out while on autopilot 20 minutes after getting into the car.

    youtube.com/watch?v=FVdhBWE0fDk (intentionally not a hyperlink, only watch if you want to support the guy who taped that junk)
     
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  16. rfmurphy81

    rfmurphy81 Member

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    I took delivery today for my second Model S and it took 20 minutes from checking in through driving off.

    The detail job was extremely sloppy (swirls everywhere, and this dust-like substance all over, too, plus surfaces not properly wiped down), there were no gifts (previously I got a mug, an umbrella, a pen and a 5-20 adapter) and it just didn't feel special to me. I also missed having a bow on the top, like for my first Model S, but the delivery room was absolutely FULL so they definitely were pushing through as many as possible.

    It was definitely a HUGE difference from my first Model S in Feb 2016 and even my Model 3 delivery in January 2018 but I'm not sure if I should chalk it up to end of quarter deliveries or just the regular MO now.
     
    • Informative x 1
  17. 9erDog

    9erDog Member

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    Took delivery this morning. Ten minutes turned into 3 ½ hours as it was not even well washed. Discovered a paint on front passenger rocker panel. They tried fixing it with paint but it didn’t work so they made an appointment two weeks out to get it to a body shop. I’ve got a ceramic appointment this Friday and I’ll ask him to fix it if he can. They also decided on their own to redo the inside detail as the interior did not look great.

    Quite disappointed in this delivery process but excited about the car! Also these issues allowed me to go over car features much slower.

    Hope future interaction with Tesla is much better.
     
  18. lvrouter

    lvrouter Member

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    May 28, 2018
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    Location:
    Henderson, NV
    I picked up my 2018 Model S about two weeks ago. It was a couple of days early so I was thrilled, however the experience was definitely not what it should have been for a $100k vehicle. After the appointment was set I received an email that seemed to say "be on time or lose your spot", "it won't take more than 30 minutes", etc. Very rushed. Because of bad timing we were an hour early. It was very odd, we only saw one other delivery and my car sat there while we waited. No sense of urgency by the staff. They were all very friendly, really pushed the coffee and tea, but again just not what I expected. Car was fine, no obvious issues so far, had about a 5 minute orientation on "here's the shifter, put your foot on the brake, see you later". I really did not want much more having watched and read everything about the MS during the waiting time. I suspect they were all pretty "laid back" when the MS and MX were all they had, now with the M3 it's "turn and burn".
     
  19. sundaymorning

    sundaymorning Active Member

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    If you have some spare time it might be a good idea to watch YouTube videos in advance. You’ll learn and absorb a lot more from those features than anywhere else. I found quite a bit of new features by watching YouTube, good luck!

    And please report you me vins to Troy.
     
  20. sundaymorning

    sundaymorning Active Member

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    Sorry to hear this, I hope it won’t ruin your overall experience of the car. It’s by far the best driving experience for me, enjoy.
     

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