After spending several weeks searching source codes for a vin# , getting one, getting a MVPA, then getting a delivery date I was pretty stoked, but apprehensive after reading about all the quality and fit issues with the MY.
Yesterday was our delivery date 6/13 in San Diego @ the Carlsbad DC for our MY/LR AWD/Pearl White Black Interior /19” Wheels /non performance, No FSD, Vin# 94xx car.
We arrived at the DC armed with a DELIVERY Checklist complied from the forum . Checked in and was told our delivery was touch less. Center was very busy with lots of people picking up their cars.
Since there was no one assigned to help us we got inspect the car throughly on our own
Car looked beautiful and at first the inspection was going well and we thought we might get lucky and have a “perfect” car,
Then the gap and alignment issues began to show up. There Were Panel and Molding gaps and misalignments on both sides of the car . The rear hatch was the worst with multiple panel gaps and both rear tail lens were misaligned.
There were several scratches in the paint on the interior door panels and inside the frunk the plastic covers were loose and not attached. The front hood gaps were even but the hood was raised above the front fenders..
Interior wasn’t too bad except the rear seats were misaligned and the right side seat was taller then the middle and left seat and would not fold down with the release button.
It took us about 30 minutes to inspect the car , then we found a Delivery guy to over the car with us. He was very helpful and friendly and mostly agreed with our assessment , but did continuely refer to items that were within Tesla’s specs and that it was a new model and there were some issues that needed to be corrected (Especially the rear tail light and rear seat issues.)
Then what happened surprised me,
He then suggested that even though most of the issues could be fixed at the service center and body shop, he felt that it would be better to get us another car. He said Tesla would rather have us leave feeling that we were happy with our car then leaving with a car that had issues that needed to be resolved.
He said he would have to get his managers approval to release our vin and to re issue us a new vin. We were told we should be able to get another car by the end of June. He left and came back shortly and told us the the manager approved the vin release. He said our next car would be much better but he did caution us that some of their issues might still be present.
Overall I think the experience was positive and I was very pleased that Tesla is willing to make sure we would get a better car that we would be happy with. I am willing to wait for another car and am still super excited about getting a Model Y.
Hopefully soon!!!!
A happy former Model S owner
Yesterday was our delivery date 6/13 in San Diego @ the Carlsbad DC for our MY/LR AWD/Pearl White Black Interior /19” Wheels /non performance, No FSD, Vin# 94xx car.
We arrived at the DC armed with a DELIVERY Checklist complied from the forum . Checked in and was told our delivery was touch less. Center was very busy with lots of people picking up their cars.
Since there was no one assigned to help us we got inspect the car throughly on our own
Car looked beautiful and at first the inspection was going well and we thought we might get lucky and have a “perfect” car,
Then the gap and alignment issues began to show up. There Were Panel and Molding gaps and misalignments on both sides of the car . The rear hatch was the worst with multiple panel gaps and both rear tail lens were misaligned.
There were several scratches in the paint on the interior door panels and inside the frunk the plastic covers were loose and not attached. The front hood gaps were even but the hood was raised above the front fenders..
Interior wasn’t too bad except the rear seats were misaligned and the right side seat was taller then the middle and left seat and would not fold down with the release button.
It took us about 30 minutes to inspect the car , then we found a Delivery guy to over the car with us. He was very helpful and friendly and mostly agreed with our assessment , but did continuely refer to items that were within Tesla’s specs and that it was a new model and there were some issues that needed to be corrected (Especially the rear tail light and rear seat issues.)
Then what happened surprised me,
He then suggested that even though most of the issues could be fixed at the service center and body shop, he felt that it would be better to get us another car. He said Tesla would rather have us leave feeling that we were happy with our car then leaving with a car that had issues that needed to be resolved.
He said he would have to get his managers approval to release our vin and to re issue us a new vin. We were told we should be able to get another car by the end of June. He left and came back shortly and told us the the manager approved the vin release. He said our next car would be much better but he did caution us that some of their issues might still be present.
Overall I think the experience was positive and I was very pleased that Tesla is willing to make sure we would get a better car that we would be happy with. I am willing to wait for another car and am still super excited about getting a Model Y.
Hopefully soon!!!!
A happy former Model S owner
