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Delivery cancellations - anyone else?

Discussion in 'Model 3: Ordering, Production, Delivery' started by Cjack84, Jun 29, 2018.

  1. Cjack84

    Cjack84 New Member

    Joined:
    Jun 29, 2018
    Messages:
    3
    Location:
    Texas
    Has anyone else experienced multiple last-minute Model 3 delivery cancellations from Tesla? I had my delivery scheduled about 2 weeks in advance for today, but I received an email this morning saying the truck driver ran out of hours he was allowed to drive. Never heard of a truck driver realizing mid-trip that they miscalculated their sleep hours, but oh well. Rescheduled for tomorrow. Just got another email saying my windshield was cracked during transit and I’ll need to wait a week or longer. No actual date provided. Starting to wonder if the car has even left the Fremont lot.

    All of this comes on the heels of a sales advisor vanishing for over a week while in the middle of signing documents, only to be replaced by an new advisor with no explanation.

    The Tesla buying experience is starting to feel like a shady used car lot.
     
    • Like x 2
  2. Thomas Edison

    Thomas Edison Active Member

    Joined:
    Apr 3, 2016
    Messages:
    1,122
    Location:
    Portland-ish

    The truck driver thing totally happens. DOT limits them at 70 hours a week and it's really hard to calculate when it resets as it's like a rolling 8 days with 14 hours off and they are never the same 14 in a rest period. I butchered that a little but you get the idea.
     
    • Informative x 1
  3. atonaltheory

    atonaltheory New Member

    Joined:
    Aug 3, 2018
    Messages:
    3
    Location:
    Santa Clarita
    Three cancellations so far and now no delivery date (website says between Aug and October). Only info provided was ‘logistics’. Was told they don’t want to put another appt on the schedule until they have eyes on the car. Who knows at this point. Definitely a bummer.
     
  4. rich89

    rich89 Member

    Joined:
    Jul 7, 2018
    Messages:
    46
    Location:
    Southern California

    Second delivery appointment missed today. First one was due to tesla not getting names correct on documents. Second time was car not passing inspection due to paint not being up to standards. Wish they would have inspected it before first delivery appointment. Now I have to wait for a new Vin.
     
    • Informative x 1
  5. CuriousM3

    CuriousM3 Member

    Joined:
    Apr 17, 2018
    Messages:
    188
    Location:
    Los Angeles
    My delivery was set for 8/8/2018 at 2pm at marina del ray, got a call at 6pm saying it did not pass inspection, i already sent the down payment but will need to call the CU tomorrow and pull the check and wait for a new VIN. The VIN that was pulled is 05736X
     
  6. 92683

    92683 Member

    Joined:
    May 28, 2018
    Messages:
    10
    Location:
    socal, ca
    no date here yet. im new and at the tail end of things. im patient as long as i have skin in the game. lol
     
  7. Wubbles

    Wubbles Member

    Joined:
    Jul 26, 2018
    Messages:
    90
    Location:
    NJ
    My delivery got delayed from Monday to Today due to the delivery truck breaking down. I'm expected to take delivery today at 1pm. Submitted my final payment yesterday but still nervous about something getting delayed at the last minute today but we'll see.
     
  8. 3PHASE

    3PHASE 3PHASE

    Joined:
    Sep 9, 2011
    Messages:
    245
    Location:
    Waldorf, MD
    Mine (AWD, non-performance, Silver, Aero) was supposed to be today at Tysons, but was moved to 8/17. I called the local service center inside 24 hours. I was able to get right through to deliveries. Car was not there yet, and the nice young lady on the phone said "yeah, the truck drivers need to sleep too." LOL
     
  9. vlm7

    vlm7 Member

    Joined:
    Jul 6, 2018
    Messages:
    9
    Location:
    Chantilly, VA
    On Aug. 3, my delivery advisor told me my AWD would be available for delivery in Tysons, VA as early as 8/14. I made an appointment for the morning of 8/17. Yesterday, 8/15, I called the Tysons delivery center to confirm the appointment and they indicated my car was still in transit and likely wouldn't arrive until this coming weekend, and that they'd need at least 1 day to inspect the car. They asked me to contact my delivery advisor to reschedule. When I contacted her yesterday, she indicated she was just learning of the status and would contact me when she had definite dates. I have not heard back from her.
     
  10. TROMB_1

    TROMB_1 Member

    Joined:
    Aug 7, 2018
    Messages:
    19
    Location:
    Austin
    This is worse than a shady used car lot, this is perhaps the worst customer service I've ever had for any product.


    11/9/2016 Deposit 1

    7/3/2018 Full Payment
    7/26/2018 Call Stating Delay (no reason given)
    7/27/2018 Delivery Date 1
    8/13/2018 Email Stating Delay (no reason given)
    8/14/2018 Delivery Date 2
    8/14/2018 Customer Service Escalated to Delivery/Customer Service Managers (no call backs)
    8/16/2018 Customer Service Escalated to Customer Service/Delivery Center Managers
    8/28/2018 Delivery Date 3

    Still waiting
     
    • Informative x 2
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  11. CrazyCoconut

    CrazyCoconut Member

    Joined:
    Jul 24, 2018
    Messages:
    482
    Location:
    Austin, TX
    Let's hope all of this waiting is worth it at the end...
     
  12. TROMB_1

    TROMB_1 Member

    Joined:
    Aug 7, 2018
    Messages:
    19
    Location:
    Austin
    At this point I am beyond irate with their lack of customer service. This is the worst company I've ever dealt with, and by far the biggest purchase outside my house. I wouldn't even put up with this level of service from McDonalds.
     
    • Like x 2
    • Helpful x 1
  13. cocoajumpo

    cocoajumpo New Member

    Joined:
    Aug 16, 2018
    Messages:
    4
    Location:
    Orange County, CA
    Yes, it was such a bummer.

    Configured 8/7
    Delivery Scheduled 8/15 and got cancelled and waiting for a new vin since 8/14
     
  14. Highcastle

    Highcastle Member

    Joined:
    Jul 6, 2018
    Messages:
    18
    Location:
    Long Beach, California
    Two cancellations at Costa Mesa. AWD non-P, White, Aeros, EAP.

    08/10 - Loan funded, MVPA signed.
    08/12 - Original delivery date. Cancelled after arriving to pick it up - car was not charged and had not been inspected/detailed
    08/14 - Second delivery date. Cancelled after car needed additional inspection ordered by Fremont. Don't know what that means. Said I would be contacted within 48 hours. Emailed sales advisor the next morning to ask for more information.
    No new date provided, no response from Tesla yet. VIN removed from my account, so I think the car did not pass whatever inspection was ordered.
     
    • Informative x 1
  15. cocoajumpo

    cocoajumpo New Member

    Joined:
    Aug 16, 2018
    Messages:
    4
    Location:
    Orange County, CA
    I called my IDA after lunch and they reassigned a VIN for me. Delivery scheduled for 8/23. Maybe give them a nudge ;)

    Solid Black, RWD, Aero
     
  16. kiartu

    kiartu Member

    Joined:
    Jul 31, 2018
    Messages:
    18
    Location:
    93021
    Not sure what's going on.

    8/10 Loan Approved/Call
    8/17 Called generic sales today in hopes of a VIN for ins. Was told car 'majorly failed' inspection.

    No delivery date, no idea where VIN assigned (but never disclosed) car is, or in what state. If they're going to remedy, assign new VIN, etc.

    Le'Sigh.
     
    • Informative x 2
  17. youbumpus

    youbumpus Member

    Joined:
    Aug 16, 2018
    Messages:
    5
    Location:
    Orange County
    Costa Mesa delivery for today was cancelled. VIN assigned, contracts signed by both parties, loan check sent, all docs in order. IDA has no idea what’s going on other than the status of vehicle is “In Transport”
     
  18. TerpMed

    TerpMed Member

    Joined:
    Jul 30, 2018
    Messages:
    16
    Location:
    Maryland
    I too was just delayed.

    Configured AWD non-P, MSM, sport wheels on 5/23. Assigned VIN 7/31. Delivery was set for tomorrow, 8/18, at Owings Mills, MD.

    I just got a call this evening from Owings Mills saying that there was an issue with the delivery truck, and the car will not arrive in time. The person I spoke with said, "don't worry, there's nothing wrong with your car." I re-schedule for 8/27.

    I log into the Tesla website tonight and my new delivery appointment is there, but my VIN is gone. VIN was 68XXX. Anyone else have this happen to them? Why would my VIN disappear if there's nothing wrong with the car?
     
    • Informative x 1
  19. SoCalGuy

    SoCalGuy Active Member

    Joined:
    Apr 22, 2012
    Messages:
    1,141
    Location:
    So Cal & New York, NY
    Yikes! Why are they not inspecting these cars at the factory instead of shipping them hundreds or thousands of miles away only to have them fail and need to be serviced.
     
    • Like x 1
  20. jimmyz80

    jimmyz80 Member

    Joined:
    Dec 26, 2014
    Messages:
    419
    Location:
    Apex, NC
    I was scheduled for 8/23 in Raleigh, NC and it just got cancelled today due to "logistics". Fun times...
     

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