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Delivery confusion and registration questions

JQS3

Member
Jul 24, 2018
37
28
New Orleans
Hi all, I'm supposed to pick up my Model X on Friday, according to my delivery advisor last week. He told me I'd get a confirmation from someone else but I haven't heard anything. I plan to drive 300 miles to Houston tomorrow in a rented car and stay in a hotel to be ready for the delivery but I don't even know which of the 3 Houston locations I'm picking up from! My account page just says it's "in transit" and the delivery location is incomplete. My DA has told me multiple times that his system shows the Houston location for pickup and not to worry about that. I just called my DA, no answer. I called the Houston service center, who directed me to the delivery specialists general number (8887712505). They said they see the delivery appointment but can't tell where the car is. They're messaging my DA and Sales Advisor (who has never replied to a message). This is really frustrating and I don't know what to do other than head to Houston and cross my fingers. I feel like I've read a similar gripe a thousand times on this forum but this one is mine.

Anyway, my real question is: I just unexpectedly received by Fed Ex an Application for Registration of New Vehicle and the Odometer disclosure statement, with instructions to sign and return them in a prepaid Fed Ex envelope. Should I just bring these documents to my delivery appointment instead of sending them by Fed Ex? They won't arrive to California by the time my appointment comes and I don't want to be delayed given how far I have to go to get the car. My thinking is that I can always send them that day if they're not needed at delivery but I can't get them back if they're still in transit and Tesla needs them.

I also got a temporary registration sticker to put in the window which obviously I'll bring with me. Receiving this makes me feel more confident that this is going to happen on Friday, though it would have been NICE to get a heads up that these things were on the way since I had to sign for them and likely wouldn't be able to take delivery without that temporary registration.
 

JQS3

Member
Jul 24, 2018
37
28
New Orleans
Well, I just got a bad update. My delivery has been canceled and moved to “probably sometime next week” because it’s just been sitting at the train yard waiting to be sent for two weeks and no one was on it. My DA was apologetic and I really like him but honestly, I shouldn’t be the only one paying attention to this. I understand that this is the busiest time in the company’s history but I’m pretty angry and annoyed that no one has been paying attention and it’s just been sitting there (and continues to just sit there). My girlfriend says I should ask them to just fly me out there to elegy it myself and I’m half convinced to ask!

And to answer my own question: Fed Ex those signed documents to California, don’t bring them to a Texas delivery. They’re legally obligated to accept them in California.
 

supomglol

Member
Jun 13, 2018
21
14
Tulsa, OK
That sucks to hear about the delay.

My X finished production 8/18. Tesla had 100% payment on 9/14. I haven't heard anything regarding vehicle movement since then.
This is to Oklahoma FYI.
 

JQS3

Member
Jul 24, 2018
37
28
New Orleans
That sucks to hear about the delay.

My X finished production 8/18. Tesla had 100% payment on 9/14. I haven't heard anything regarding vehicle movement since then.
This is to Oklahoma FYI.
Well, you should check in with them based on my experience. No one noticed or cared that mine had not moved until I started asking. At least my DA is VERY responsive. Mine was out of production on 9/11 and paid for on 9/18, the same day payment became available.
 

supomglol

Member
Jun 13, 2018
21
14
Tulsa, OK
Well, you should check in with them based on my experience. No one noticed or cared that mine had not moved until I started asking. At least my DA is VERY responsive. Mine was out of production on 9/11 and paid for on 9/18, the same day payment became available.
I actually have a DA as well as a DS specifically for home deliveries. I e-mailed them both 3 days ago just simply asking on which side of the Q3 rush I should expect delivery. So far, nothing back yet.
 

JQS3

Member
Jul 24, 2018
37
28
New Orleans
I actually have a DA as well as a DS specifically for home deliveries. I e-mailed them both 3 days ago just simply asking on which side of the Q3 rush I should expect delivery. So far, nothing back yet.
One thing I’ve learned, for what it’s worth, is give up on email. I’ve had a much faster resolution just picking up the phone.
Good luck with your situation! Seems like these delivery snafus are totally commonplace which should be unacceptable.
 

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