Delivery day disappointment: none of the doors open from outside after reaching home

[AviElectric]

I just took delivery of my Model Y few hours ago. At the showroom while setting up the car, driver door stopped working from outside. I took a service appointment for this because everything looked good with the car.

Reached home. Parked the car and after few minutes stepped out to do an errand. This time none of the doors opened from outside. I tried unlocking both using the app and key card. Still no luck.

Note : Frunk and Trunk seem to open fine using the app.

Roadside assistance routed me to support. Has anybody faced these problems? Please advise

 

[Tam]

...At the showroom while setting up the car, driver door stopped working from outside...

The problem started at the showroom already so it didn't wait until you got home.

I took a service appointment for this because everything looked good with the car.

What does that mean? Did the appointment fix the problem or it's a future appointment that will fix the problem in the future?

Reached home. Parked the car and after few minutes stepped out to do an errand. This time none of the doors opened from outside. I tried unlocking both using the app and key card. Still no luck.

If you didn't take your car in for the appointment to fix it, of course, the problem is still there when you got home.

Note : Frunk and Trunk seem to open fine using the app.

Sounds like you could crawl in from the trunk and tunnel to the front if you want to drive your car while waiting for the appointment.

Roadside assistance routed me to support. Has anybody faced these problems?

I've heard owners got problems with the phone app but not with your key card.

Please advise

You might want to get Tesla to fix this problem for you.

If this is a traditional dealer, I would not take the delivery with such a headache! Why should buyers put up with such a problem in a brand-new car?

 

[AviElectric]

This is from Tesla showroom. While taking delivery three doors opened and closed normally. Even the driver door worked fine for few times. After a while driver door opened from inside only. Service guys said it’s a minor thing and I should be able to get it fixed in a jiffy at a later date since they were already closing for the day. So I took an appointment and left.

I just came through front passenger door, unlocked driver door from inside and used the car. Bit of a hassle but I thought I could live with it for few days but now none of them open from outside. Hopefully I get a sooner appointment.

 

[Operator64]

open windows from the app push button to open door if it works from the inside all the time

 

[AviElectric]

open windows from the app push button to open door if it works from the inside all the time

Does model y have that option? I don’t see anything in my app to do this

 

[Operator64]

Does model y have that option? I don’t see anything in my app to do this

Vent

 

[Yelobird]

Does model y have that option? I don’t see anything in my app to do this

Don’t think so. You can only vent the windows down an inch

 

[Yelobird]

I just took delivery of my Model Y few hours ago. At the showroom while setting up the car, driver door stopped working from outside. I took a service appointment for this because everything looked good with the car.

Reached home. Parked the car and after few minutes stepped out to do an errand. This time none of the doors opened from outside. I tried unlocking both using the app and key card. Still no luck.

Note : Frunk and Trunk seem to open fine using the app.

Roadside assistance routed me to support. Has anybody faced these problems? Please advise

Assuming you programmed your phone as a key using the card what does it do in the app when you select unlock? Mine unfolds the mirrors and the lights flash.

 

[Operator64]

Don’t think so. You can only vent the windows down an inch

Ok so you vent the windows………then close them…..IF A WINDOW meets a specified resistance while rolling up it is required to re-open, no decapitations this way

 

[AviElectric]

Assuming you programmed your phone as a key using the card what does it do in the app when you select unlock? Mine unfolds the mirrors and the lights flash.

It flashes the light, makes a sound and unfolds the mirrors. This happens with both app and key.

 

[AviElectric]

Ok so you vent the windows………then close them…..IF A WINDOW meets a specified resistance while rolling up it is required to re-open, no decapitations this way

I guess there is no more vent also.

 

[P3dStealth]

It's under controls in the app not climate.

 

[Tam]

I guess there is no more vent also...

"Vent" icon should be at your current "defrost".

Something is wrong!

Is this a brand new car or a demo car with a discount for broken locks?

You can try a reboot to see if it helps.

If not, you just have climb in from the trunk to drive until Tesla can fix it.

 

[Tam]

It's under controls in the app not climate.

"Vent" is in Climate and no in Controls for both my X and 3.

 

[P3dStealth]

"Vent" is in Climate and no in Controls for both my X and 3.

 

[P3dStealth]

Depending on the version of the app you are on you can add the unlatch door option. Hold on one of the quick icons you see on the home page of the app. It will bring up the rest of the icons. If you have the unlatch door one available swap it for one of the controls and see if it works to open your door.

 

[Tam]

Depending on the version of the app you are on you can add the unlatch door option...

Thanks for the news. I must still be on the older phone app!

 

[AviElectric]

Depending on the version of the app you are on you can add the unlatch door option. Hold on one of the quick icons you see on the home page of the app. It will bring up the rest of the icons. If you have the unlatch door one available swap it for one of the controls and see if it works to open your door.

View attachment 875445

Using the unlatch door icon was genius level advice. Thank you

 

[AviElectric]

Thank you all! I am back to a little normalcy. Yesterday while driving the car back to home it looks like I turned on locks—> Driver door unlock mode.

This made all other three doors dependent on driver door. Since my driver door outside lever does not work none of the doors opened.

This morning per @P3dStealth idea, I used the unlock latch icon on the app and opened the driver door. Upon entry I turned off that driver door unlock mode.

Now if I unlock the car, all doors unlatch using the outdoor lever. Driver door unlatches using the icon in app. So I am good now. Thank you all again