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Delivery day Dissatisfaction

Daisy91934

New Member
Mar 13, 2021
1
0
Massachusetts
Hey everyone,

I’m not sure if anyone else had such a frustrating experience as I did. Days leading up to delivery, I was being rushed to get my car loan and auto insurance all set up. I was suddenly being assigned to a delivery day on a Wednesday, with only a 24 hour notice, and I still have work! Had my advisor help me push it to Friday so I can leave work earlier to head to Dedham.
Then on Thursday, I was suddenly being told there’s something wrong with the car, they still don’t know what it is, and couldn’t get to it before my delivery. At this moment, I still have no news on what is wrong with the car, and again being assigned a delivery day on a week day I can’t take off.
I really was hoping for a better experience than this :(
 

_tb_

Member
Oct 6, 2019
27
67
USA
Bummer, for sure, but it could be worse. Just think how you'd feel if the "something wrong with the car" wasn't discovered until after you took it home.
 

TjSocCal_Y

Member
Feb 7, 2021
10
2
Huntington Beach
I had the exact same issue. Supposed to pick up my Y PUP and the day of delivery they called and pushed me out a week after confirming earlier with the Tesla team twice that delivery was happening.
 

Mrbrock

Active Member
Mar 26, 2020
1,004
693
Napa, CA
Pretty normal for Tesla. Hurry up and pay and get your car, we don’t care about your life. Purchased 2 so far and similar experience both times. At least this most recent one they are delivering to our house so not a big deal. First one had to drive an hour+ to Fremont to pick up.
 

davraker

Member
Aug 26, 2020
104
69
Northampton, Ma
Sorry to hear. Dedham is the worst. Quite simply, they are overwhelmed. Don’t be surprised if you have to wait a couple hours beyond your appointment time to even see your car. It was 2 plus for me.
 

Fly-fish

Member
Dec 17, 2020
11
13
Lake Norman, North Carolina
Hey everyone,

I’m not sure if anyone else had such a frustrating experience as I did. Days leading up to delivery, I was being rushed to get my car loan and auto insurance all set up. I was suddenly being assigned to a delivery day on a Wednesday, with only a 24 hour notice, and I still have work! Had my advisor help me push it to Friday so I can leave work earlier to head to Dedham.
Then on Thursday, I was suddenly being told there’s something wrong with the car, they still don’t know what it is, and couldn’t get to it before my delivery. At this moment, I still have no news on what is wrong with the car, and again being assigned a delivery day on a week day I can’t take off.
I really was hoping for a better experience than this :(
At least they notified you before you were at the dealership picking it up, only to notice yourself that each panel had some kind of dent in it. Then they try to get you to accept it. Not a chance. Now I’ve waited four months and running for a new one (Model X). Delivery experience and follow up by dealer is rated poor thus far.
 

Mrbrock

Active Member
Mar 26, 2020
1,004
693
Napa, CA
Well you happened to order an X when they were pausing for a refresh. You’ll get all the new stuff. Wouldn’t you rather wait for that then take delivery 3 months ago and be missing out on all the new features?
 

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