Delivery delay due to “Failed Technical Inspection”

[Subhuman]

I just got a voicemail that my schedule delivery at 4 pm today has been delayed due to my car failing their technical inpection. I was told that they may have to order parts. I have a call into the service center for more information.

Anyone else get this phone call? What was wrong if so? Obviously, I’m a little concerned that they need to order parts for a brand new car. Last minute notification of the issue is also not appreciated. What a disappointing day!

 

[StanTheMan]

This kind of things really happens very often lately. Typically windshield crack of painting issue caused by transportation. The problem is Tesla is so much on the edge, so it doesn't let customers know until the delivery day.

 

[brkaus]

They go through and check the cars when they are ready to be delivered. They do not have a big lot of pre-prepped cars like dealers. A dealer has a "back lot" and the "available" lot. Cars do not move to the available lot until they have been cleaned, repaired of any transport damage, etc.

They do need to move the process up 3-5 days before delivery instead of day before/day of delivery. That is maddening to folks that adjusted their schedules to pickup the cars.

 

[Subhuman]

I could be wrong but I don’t think transport/shipping damages falls under “technical inspection” as they are cosmetic issues. I could still take delivery if I chose to. It is the “we may have to order parts” that is concerning. So either the car is damaged so badly that they need to order new parts or it is some kind of drivetrain/ mechanical issue. I can deal with a part that may need to be swapped out but if they need to install a new bumper cover that is a different story.

 

[brkaus]

I could be wrong but I don’t think transport/shipping damages falls under “technical inspection” as they are cosmetic issues. I could still take delivery if I chose to. It is the “we may have to order parts” that is concerning. So either the car is damaged so badly that they need to order new parts or it is some kind of drivetrain/ mechanical issue. I can deal with a part that may need to be swapped out but if they need to install a new bumper cover that is a different story.

I’m not saying it’s a bumper cover - but, depending on the state, any dealer may repair up to 5-10% of the value of the car before selling it as new. They don’t even have to include the cost of oem replacement parts like wheels, bumpers. And they do not have to disclose. Benefit of selling things off the lot.

 

[Gavyne]

Be happy the inspection part of the process worked and they found something needing to be fixed. This way you can avoid becoming another "omg took delivery today but issues" people. Cars are just pieces put together, it isn't hard to swap out a broken or malfunctioning piece and have your car work just as new.

 

[Subhuman]

Still pissed that I took the day of work to drive two-hours to pickup my car while shuffling around my wife’s work schedule so she can drive me to the service center. My delivery specialist told me the car was supppose to have arrived the 15th but didn’t not want to schedule until the week of the 20th to allow time to prep the car. So supposedly they have had the car for almost a week. On top of it, I still have no response from the service center to let me know what is going on. They can’t make one phone call in 3 hours. You just told me my brand new car needs parts ordered and you don’t think I want to know what is wrong.

 

[SpudLime]

Anyone else get this phone call? What was wrong if so?

Using the search option on TMC....survey says YES

 

[willa1975]

I could be wrong but I don’t think transport/shipping damages falls under “technical inspection” as they are cosmetic issues. I could still take delivery if I chose to. It is the “we may have to order parts” that is concerning. So either the car is damaged so badly that they need to order new parts or it is some kind of drivetrain/ mechanical issue. I can deal with a part that may need to be swapped out but if they need to install a new bumper cover that is a different story.

Might take less time to get a new car than to wait for parts. That’s what I was told when my delivery was canceled at the last minute.

 

[Subhuman]

Just checked my Tesla account. I no longer have a vin number assigned.

 

[willa1975]

Just checked my Tesla account. I no longer have a vin number assigned.

Are you paying cash or financing?

 

[Subhuman]

Financing through Tesla.

 

[willa1975]

Financing through Tesla.

I imagine that makes things a bit easier.

I ended up having to cancel my loan and reapply since I am now waiting for a new VIN.

Starting to worry that all of these credit applications might affect my FICO score.