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Delivery delayed due to paint issues, what to look for?

Discussion in 'Model 3: Ordering, Production, Delivery' started by Steve_T, Aug 28, 2018.

  1. Steve_T

    Steve_T Member

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    Hi everyone, just signed up after reading through some threads on here.

    My delivery date was supposed to be today, about 2 hrs from now. Yesterday, after calling to find out if everything was still on schedule, I found out that the car arrived but the paint on the car had some issues.

    I'm still waiting to hear what issues they discovered with the car, and what needs to be done to rectify it. But I was wondering if anyone with experience out there could give me some tips on things to look for in the paint/panels to verify they are in good condition.
     
  2. Trevor B

    Trevor B Active Member

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    Search is your friend
     
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  3. Steve_T

    Steve_T Member

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  4. boiler81

    boiler81 Member

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    Tesla Service Paint Repair/Repaint Experiences...Please Share

    Try looking at this thread.
    Chances are if you take a flashlight, or inspect outdoors, you'll find some minor issues, unless they fix them in advanced. If they are fixing it prior to your delivery, it's likely something that you would have noticed fairly easily.

    Chances are, If you don't spot a defect until after delivery inspection, other wouldn't notice it either.

    Good Luck and enjoy the car.
     
  5. Uncle Paul

    Uncle Paul Active Member

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    No way to know.
    Could be a scratch, a bubble, a smudge, or maybe a rub mark that needs to be polished out.

    Will need to wait for a report before you will know.
     
    • Like x 1
  6. Sneakerbuddy

    Sneakerbuddy Banned

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    For starters, you should understand exactly what they had to fix. If its at all extensive, then you should ask where the work was done and if there is a Carfax report available. (Carfax reports are prepared by body shops and others as part of each vehicle's permanent record.) If there is a Carfax report, then your car is being sold to you as "repaired" and hardly qualifies as new. In addition, if you go to sell it, the buyer may pull a Carfax and demand a discount.

    A lot of people would expect a discount or reject delivery entirely and request a properly manufactured car.

    Other than that, look closely at the panels that have been sanded and repainted and compare to the panels that werent.
     
  7. EricUSC

    EricUSC Member

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    You will find paint defects. I've inspected cars manufactured in 6/18, 7/18 and 8/18 and they all have paint defects if you look carefully. You need to decide for yourself what is acceptable and what isn't. Small defects can potentially be buffed out to improve the look but larger defects would pop when buffed and require touchup or repaint. If a larger defect is in a very discreet location, opt for touchup rather than repaint since repainted panels are easily detectable with a paint meter and it will potentially result in a loss in value when you sell. If a larger defect is on a very visible area, I would reject and ask for a VIN reassignment.
     
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  8. boiler81

    boiler81 Member

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    Many states have new car disclosure laws which require "dealers" to disclose prior repairs on new cars exceeding 5% of the retail price.
    Also, I doubt any Tesla approved body shop report car cosmetic repairs to Carfax, since it's not an accident and no insurance is involved.

    Enjoy the car
     
    • Like x 1
  9. Steve_T

    Steve_T Member

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    Thanks everyone for the input. I’m still waiting to hear what was wrong with the paint to warrant the delay or rework. I’ll take the info you’ve given here and check out the vehicle when they tell me it’s ready.

    The lack of communication is a little discouraging, I’ve had to initiate it all except for payment of course lol. Anyway, hopefully its not too serious and I can accept what’s been doom and take delivery.
     
  10. Sneakerbuddy

    Sneakerbuddy Banned

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    In Dallas, I posted a VIN that had been rejected for paint and body damage by buyer #1. After Tesla proposed it to a second buyer weeks later, that guy found there was a CarFax report on the VIN. Not sure if second guy took delivery but the CarFax was out there. Maybe because Tesla uses third party repair shop.
     
  11. Steve_T

    Steve_T Member

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    I'll definitely check CarFax before going to pick the car up. I was supposed to be contacted by the service center yesterday and got nothing. Reached out the DA and she contacted them to remind them around 3pm EST and I still got nothing. I just checked my account, they've taken away the assigned VIN at this point. So I now have a loan associated with the original VIN I was assigned, a check, and an insurance binder for the VIN, and I'm kind of in the dark.

    Starting to be very disappointing on the communication side, I'm glad they caught that something was wrong (I would have thought Q/A would have caught that at the factory) but after that it's pretty sloppy on Tesla's part at this point.
     
  12. boiler81

    boiler81 Member

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    As might be expected, Tesla Service is slammed, so I found status was provided only when requested, with my follow-up emails and phone calls. (squeaky wheel effect).
    I also started contacting the same person in the Service each inquiry/follow-up, so he had some accountability to me, rather then let the first available Service specialist respond to each call, and me having to go through the history each time.

    The Service representative I dealt with was very customer focused, but sometimes needed follow-ups to get priority to my issues.
     
  13. Steve_T

    Steve_T Member

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    I think the problem is that they have removed the VIN and so the person I was speaking with in Nevada is now moved on to the next immediate customer. I understand that to a point, but to go radio silent when emailed instead of saying 'we are going to give you a new VIN and delivery date so the car is what you expect on delivery', is just something I didn't expect when all I've heard about Tesla's customer support is that they were top notch.
     
  14. boiler81

    boiler81 Member

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    Yeah, I agree that although Tesla is very customer focused, they aren't likely staffed to really handle the workload the model 3 ramp has produced. I imagine that your case being somewhat unique, would require special handling.

    My impression of the Delivery Advisors and Delivery Specialist is that they lack much experience and any breadth of training.
    They're trained to do one process, and if it's "outside-the-box", their lost.

    I hope Tesla's able to make thing right for you.
     
    • Like x 1
  15. Steve_T

    Steve_T Member

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    Well, it turned from annoying to a fiasco. I couldn’t get a response from anyone after repeated calls over two weeks to the DA and the delivery store asking to speak with any manager that was available. Since my loan was active for almost 30 days without a car and insurance, the CU was going to get insurance at my cost to protect the loan. A hefty cost.

    I emailed my DA and an associate at the delivery store that I would be cancelling my order if a manager didn’t call me directly. Within 10 minutes I had a call from a manager who explained that the car would be coming back from the auto body shop that day (I had heard similar before). I asked why exactly it was there in the first place and he said paint blemishes and dents . The fact they would do that and try to sell that car as new is scummy to me.
    I told him I didn’t want that VIN. He said he’s going to get me in a car by the end of the month. I’m contemplating just cancelling the order, I’ve never had a worse experience purchasing anything in my life. Really disappointed with how this has gone.

    Edit - I had to cancel the loan and the rates have gone up. If I was to get another loan it would $600 higher over the length of the loan.
     

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