Configured my LR RWD model 3 with EAP on 9/20
First contact with Delivery advisor on 9/26, attempted to call delivery advisor with questions but the given number was disconnected. Multiple emails sent with no response until 10/1 informing me I can take delivery on 10/2.
On 10/1 while awaiting VIN and MVPA from advisor, I receive a text from the delivery team stating my model 3 is ready to be picked up on 10/3. I respond to the text setting a time for 5:45 pm for pickup. I am told that a confirmation email will arrive shortly and they have forwarded my request to my advisor who is still not able to receive phone calls and does not respond to emails.
I called the Tesla direct line to figure out whats going on as I need the VIN and MVPA to finish the financing. They tell me I do have a VIN that is not visible to me and I was scheduled for pickup at 2pm on 10/1. Tesla hotline urges me to contact delivery center to find the car. I call the delivery center and I am told that the car is not scheduled to even be in the state until 10/15 with pickup possibly on 10/19.
I know I have not been waiting for a configured order as long as others, but I find this is pretty crappy communication when spending 50k+ on a vehicle. I have already scheduled time off work for pickups only to find that they dont even know what is going on. I really hope the ownership experience makes up for the poor communication and delivery experience.
First contact with Delivery advisor on 9/26, attempted to call delivery advisor with questions but the given number was disconnected. Multiple emails sent with no response until 10/1 informing me I can take delivery on 10/2.
On 10/1 while awaiting VIN and MVPA from advisor, I receive a text from the delivery team stating my model 3 is ready to be picked up on 10/3. I respond to the text setting a time for 5:45 pm for pickup. I am told that a confirmation email will arrive shortly and they have forwarded my request to my advisor who is still not able to receive phone calls and does not respond to emails.
I called the Tesla direct line to figure out whats going on as I need the VIN and MVPA to finish the financing. They tell me I do have a VIN that is not visible to me and I was scheduled for pickup at 2pm on 10/1. Tesla hotline urges me to contact delivery center to find the car. I call the delivery center and I am told that the car is not scheduled to even be in the state until 10/15 with pickup possibly on 10/19.
I know I have not been waiting for a configured order as long as others, but I find this is pretty crappy communication when spending 50k+ on a vehicle. I have already scheduled time off work for pickups only to find that they dont even know what is going on. I really hope the ownership experience makes up for the poor communication and delivery experience.