I took delivery of my new MS 75D a few weeks ago. Went to Fremont and took the factory tour and then picked the car up after. I inspected the car at pick up and noticed several issues (the biggest one being a scratch on the driver's side small left window that I can eventually have replaced when I want to be without my car for a few days). Most of the issues I found seemed to stem from the car not being washed/detailed prior to pick up (it was pretty dirty with smudges, lots of dust, dirt spots, etc, looked like they skipped delivery prep all together). After going over all the issues I found with the delivery folks and waiting for them to discuss what they could do to correct the situation, I was given the option of taking the car as it was and getting a complimentary detailing in a few weeks at a service center (Dublin) or waiting 2+ hours for them to detail the car that day. I had to get back to work, so I chose the former. I thought offering the detailing was pretty fair although it doesn't make it right that the car was not prepped for delivery like it should have been. I understand that they're all super busy now with M3 coming, but they need to improve the delivery experience for folks throwing down this much money on their premium products. Picking up a dirty car is bush league, especially one this expensive. Flash forward to this morning, which was my scheduled detailing appointment. I was told at drop off that the detailing would take all day and possibly into the next day but I could have a loaner (unfortunately an ICE) so I could go to work while they worked on it. I was a bit bummed to possibly be without my car overnight but I was OK with the timeline since they were upfront about it. The loaner policy is great and I have to say that everyone I dealt with during drop off was super nice and helpful. The lady who arranged the loaner for me said that she could understand being bummed to get an ICE loaner and was hopeful that they were going to meet Elon's August timeline for having all loaners be Teslas. Then we shared a laugh about "Elon time" for things like that. Unfortunately, afterwards is where it started to go south. I get a voicemail around 3:30 saying that they want to hold the car until Tuesday(!!!!) because they're busy with other things and can't get to it today. The guy on the phone wasn't apologetic about it, just said it matter of factly. I'm sorry, but this is just not acceptable. I made an appointment for a service over a week ago, it should be done as scheduled. If something comes up, I understand, but give me a call BEFORE I drive out there and tell me to reschedule. It's obvious that my detailing wasn't a priority for them, which is disappointing. I called back and let them know that I wasn't OK with them keeping my car for 5 days and I wasn't too happy about having to drive all the way to Dublin (45+ minutes each way) and back and forth again the following week. After discussing with the guy on the phone (who was really nice and understanding), they were able to offer someone to bring the car back to me today and pick up the ICE loaner. They'll also pick up and drop it off next week too. I thought that was pretty fair (especially since I'm not in a rush to get it detailed), so I agreed. I'm happy they were (eventually) accommodating and tried to make things right. However, it is pretty frustrating to see that: 1. They have no respect for their customers' time unless they're pushed. 2. They could care less how long they keep your car. I'm still astonished that they think it's OK to even propose keeping my new car for 5 days for something as simple as a detailing appointment, which they made (because they screwed up in the first place) but couldn't keep. I love the car and I'm trying to be understanding about all this. I'm hopeful that this is just a bumpy start and that things with service will go smoother in the future. My question (and reason for sharing all this), are my delivery/service experiences normal?