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Delivery from a Truck without a local Service Center

Discussion in 'Model S: Ordering, Production, Delivery' started by rrkessler, Oct 22, 2013.

  1. rrkessler

    rrkessler Member

    Joined:
    Sep 3, 2013
    Messages:
    33
    Location:
    Park City, UT
    As my day quickly approaches (my DS said Oct 23 last week, but I haven't heard a time, so I suspect that things are still a little fluid), I was wondering how the delivery works when you don't have a service center within 400 miles?

    I assume that some random trucker (as in not a Tesla employee) hauls the MS to my home. I meet them and they unload it, I sign some stuff, and we are done. But what about the checklist? What if there are issues? People are talking about paint swirls and all kinds of other possible problems?

    Thanks for guidance from those that have gone through this already.
     
  2. Soarteeth

    Soarteeth Member

    Joined:
    Sep 22, 2013
    Messages:
    32
    Location:
    The OC
    Short flight from Salt Lake to Vegas.

    I would fly down and go thru the delivery process at the Las Vegas Service Center. The DS can go over the entire car with you, help you set up and personalize the functions for you, and answer any questions you have. More importantly, if there are any issues you can document it with the DS right then and there. Then you can fly home knowing exactly what you'll be getting in a couple days or you can cancel your return flight!! ;)
     
  3. Zythryn

    Zythryn MS 70D, MX 90D

    Joined:
    Mar 18, 2009
    Messages:
    1,660
    Location:
    Minnesota
    We had the car dropped off at our driveway and a follow up visit from a delivery specialist.
    All paperwork was filled out, that could be filled out, ahead of time.
    We covered items that were missing (this was a year ago) such as the cubby and all was good:)
     
  4. AmpedRealtor

    AmpedRealtor Active Member

    Joined:
    Jun 30, 2013
    Messages:
    4,705
    Location:
    Buckeye, AZ
    No service center within 400 miles? Wow, you are a brave soldier to buy this car without availability of a local service center. Hats off to you! :)
     
  5. Jdcleary

    Jdcleary Member

    Joined:
    Jan 6, 2013
    Messages:
    142
    Location:
    Bella Vista, AR
    I'm 325 miles from a service center. Mine was delivered on March 10th and I had no idea that it was being delivered until I got a phone call from the trucker who was 100 miles away from my house. We weren't home and actually 225 miles from home. The trucker said he would wait until we got home. What is a DS :smile: I had looked at the 25 page "manual" so I was able to get it into the garage. You can learn a lot of operational things by just readings from this forum. You will be fine. Good Luck!
     
  6. MacLeodMX

    MacLeodMX Member

    Joined:
    Aug 22, 2013
    Messages:
    54
    Location:
    Sault Ste Marie, Ontario, CAN
    I am 700km (over 400miles) from my service center in Toronto. When I got word that my car was at the service center, I could not help myself - I flew down to Toronto to take delivery and drive it home. Thank God the SunCountry highway L2chargers, advice on this forum, and plugshare.com were there to make my 1st long distance drive an uneventful one.
     
  7. rrkessler

    rrkessler Member

    Joined:
    Sep 3, 2013
    Messages:
    33
    Location:
    Park City, UT
    I just talked to the DS yesterday and he said that instead of going first to Las Vegas and then up here, they are now shipping straight from the factory to here. It should arrive Friday or Saturday (will know today).

    They are building a service center in Salt Lake, but won't be open until some time next year.

    Our DS works in Denver. I suspect that he isn't going to fly out here to help with that.

    Sounds like I just wait and see what happens.

    Thanks everyone.
     
  8. Krugerrand

    Krugerrand Active Member

    Joined:
    Jul 13, 2012
    Messages:
    4,283
    Location:
    California
    You'll be fine. Tesla will support you going forward. Just thoroughly go over the car and note with the trucker any issues, etc...
     
  9. Al Sherman

    Al Sherman It's about THIS car.

    Joined:
    Nov 29, 2012
    Messages:
    1,692
    Location:
    Batesville, IN
    When I took delivery without a DS. I sat in the car and called the DS on my cellphone. He talked me through hooking up the Bluetooth and then we spoke through the car speakerphone as he walked me through all the controls. It was very nice, though truthfully I had been trolling at TMC for so long there were a few (quite a few) things I could have told him as we went through it. Still, it was very nice to know that Tesla cared a lot. This was evident.
    And, your gonna LOVE this car!:smile:
     
  10. N4HHE

    N4HHE Member

    Joined:
    Oct 15, 2013
    Messages:
    620
    Location:
    Madison, AL
    My closest SC is 180 miles in Marietta, thats where I went for a test drive. Nashville is supposed to be opening in 2013, about 100 miles depending on where in Nashville. Am debating subscription to Ranger service. Probably get it because if I don't I'll need it and if I do then I won't. I'd rather not have any problems but if I do the second best thing is to have intelligent courteous people to take care of it for me.
     
  11. Denarius

    Denarius Active Member

    Joined:
    Apr 27, 2013
    Messages:
    1,349
    Location:
    Utah
    Mine was shipped to my home. I wasn't home at the time (due to a cancelled flight) and so my wife had to sign for things. I looked over the car when I got home, and found swirls. I contacted my DS and they paid my detailer to fix it. I wouldn't worry one bit. If you do see any major issues with the car, I would probably call my DS before signing anything (and note it on the delivery paperwork when you do sign).
     
  12. caddieo

    caddieo Member

    Joined:
    Mar 21, 2013
    Messages:
    877
    Location:
    Palm Coast, FL
    I also got my car by trucker. I am 190 miles from the nearest service center. Although I had frequent contact with the DS by email and phone beforehand, the actual delivery was "cold turkey". Thanks to almost daily perusal of this website plus downloading and frequent reading of the manual, I had no trouble adapting. It also helped that during a visit to Chicago, I spent time at the Old Orchard store sitting in the car and playing with the controls while interacting with the staff.
     
  13. neroden

    neroden Happy Model S Owner

    Joined:
    Apr 25, 2011
    Messages:
    3,572
    Location:
    Ithaca, NY, USA
    I insisted on the personal delivery (trucked up *by* a Delivery Specialist) since that was promised when I ordered the car. Tesla was trying to back off on that and do "drop shipping" but they agreed to do personal delivery. Tesla has to do "drop shipping" in certain states like Texas.

    You should specifically ask whether you can get personal delivery by a Tesla employee and explain that you are very concerned and do not want to accept the car if it has "punch list" problems. If you can't, ask them how you should document any "punch list" issues.
     

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