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Delivery Hub - needs improvement

Discussion in 'Tesla, Inc.' started by mkspeedr, Aug 9, 2018.

  1. mkspeedr

    mkspeedr Member

    Joined:
    Jun 14, 2015
    Messages:
    565
    Location:
    Santa Clara, CA
    Today I went with an employee to pick up a model 3. I love my Tesla and I have referred many people (3 scheduled for pickup in the next 3 months).

    I have been through the delivery process at Fremont 6 times and every time it is an embarrassment. Luckily everyone has been happy with their cars - maybe it helps to start with a poor first impression.

    Today the appointment was at 11. We arrived at 11. For the second time in a row (an X and 3) - we were told at check in - "your not on the schedule."

    We waited 15 minutes to get help. Then we were told it was getting detailed and it would be another 20 minutes later. At 20 minutes I asked for an update - the rude Tesla employee responded "I dont have an update" WTF?? Go get an update...

    I waited 10 more minutes and left. Funny, last night the DS told us not to be late for the 11:00 am pickup window.

    I am sure I am part of the super small minority but I like dealing with a car sales guy who needs to earn his commission.

    BTW - I think I have worked with a different DS every time because my previous one is no longer a Tesla employee.
     
  2. glide

    glide Member

    Joined:
    Jun 6, 2018
    Messages:
    313
    Location:
    USA
    I agree with this 100%

    The attitude of everyone involved with the sales/delivery process could use adjusting.
     

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