Delivery Nightmare Cautionary Tale

[chihuahua31]

Update: Tesla rescheduled me for delivery on August 4 (tomorrow). I got a call today saying the car was not done. I'm fed up with this. 2+ weeks to fix a small scratch?

 

[kengchang]

Update: Tesla rescheduled me for delivery on August 4 (tomorrow). I got a call today saying the car was not done. I'm fed up with this. 2+ weeks to fix a small scratch?

FWIW, scratch is fixed by bodyshop

 

[Evoforce]

Update: Tesla rescheduled me for delivery on August 4 (tomorrow). I got a call today saying the car was not done. I'm fed up with this. 2+ weeks to fix a small scratch?

My son owns a Bolt, The carpet was defective. While it was in for service, the new carpet got dirtied during install and they scratched his paint on the outside of his car. It was in to be repainted 4 times before they got it right. Yes, fed up, but par for the course.

 

[Darren Donovan]

I think it is partly because it didn't happen to them and because there are enough reports of even worse experiences that it pales in comparison. My Delivery Specialist tried to make me feel better by telling me they have a car that has been in the shop for 6.5 weeks. That isn't that comforting until you have an estimate for mine! And one that is quicker!

That would be a funny joke if it wasn't a real life situation. Lol.

 

[chihuahua31]

That would be a funny joke if it wasn't a real life situation. Lol.

They are probably using my car's issues to make other people feel better now.

 

[chihuahua31]

Officially over 2 weeks with no estimated time of completion.

 

[chihuahua31]

Update! They scratched the belt molding (chrome trim around windows) while doing final buffing and now need to replace the part. And they can't tell me if the part is in stock. Is my experience an outlier or are lots of people having similar delivery troubles?

 

[MXWing]

Update! They scratched the belt molding (chrome trim around windows) while doing final buffing and now need to replace the part. And they can't tell me if the part is in stock. Is my experience an outlier or are lots of people having similar delivery troubles?

I don't think Tesla or their contracted shops can handle 5000 cars going into service every single week if what you received was the norm.

Sorry for your issues, its madhouse with all the deliveries they are trying to work through.

 

[chihuahua31]

I don't think Tesla or their contracted shops can handle 5000 cars going into service every single week if what you received was the norm.

Sorry for your issues, its madhouse with all the deliveries they are trying to work through.

They had numerous opportunities to make this right. The biggest opportunity was I asked to let me accept delivery and schedule the repair at my local certified repair center to be paid for by them. They said no. Instead they are fixing it in "their body shop". I trust a 3rd party 5 star rated body shop above Tesla hand's down. And, this way I could have driven the car for the past two weeks while I wait for my appointment. The first scratch should have been a 2 day repair.