Sorry in advance for the long post!
Basically just looking for advice or seeing if anyone has any similar experiences cause I'm at a loss for what to do next.
Here's the story (to skip the backstory go to the ******):
I put an order in early this year for a blue M3 SR+ and got an estimated delivery date of around mid December, which I expected so no big deal there. I followed by immediately doing all my pre delivery steps and then started the waiting game. I would check occasionally to see if the estimated delivery date would change, but there was no activity, that is until sometime in October when my estimated delivery date was changed to late January - early February of the next year. Again this is no big deal I knew what I was getting myself into with this pre-order, not to mention every car company is having delays and shortages.
Skip to early November where I wake up to an email saying that I can schedule my delivery which caught me by surprise as I'm still 3-4 months a head of my estimated date (I guess someone probably cancelled their order). So I quickly schedule my delivery for the following week (about 5 days away from the day I got the email) and start to make arrangements for pickup. During this part of the process I also had been assigned a VIN and given all of the payment and purchase agreements.
******
About 2 days after I scheduled delivery I got a call from the service centre pickup location I had selected and was told that the vehicle's rear bumper was damaged in transit and I would not be able to pick up the vehicle on my delivery date and it would be about 5 weeks repair time. I was disappointed but, what can you do. At least they caught the damage and I didn't have to reject delivery or get stuck with a damaged vehicle. I was at work when I got the call so I couldn't talk for long, so I called them back after work to get more information.
The call centre agent I spoke with the second time (seemingly) had more information and told me that it was actually a paint issue with the bumper and it needed to be repainted to colour match. Surprisingly he told me that it would only take 1-2 weeks to get this job done. So it was looking up from here the 5 weeks turned into 2 weeks and I'd be able to pickup my car. After that day they had also changed my delivery date back to late January - early February of the next year which struck me as weird since I was just told 1-2 weeks. So I called them back just to enquire what was going on. After explaining to the agent what happened looked into it and said it was just a place holder time frame while my vehicle was being repaired and to just ignore it, which I did. Unfortunately, since that phone call it has all gone to *sugar*.
I gave it more than 2 weeks and I still had not received a call or updated as to what was going on with the car so I decide to reach out. At first I contacted one of the sales women that had given me information about the payment/ordering process. After looking at my account she was unable to find any evidence that I had even scheduled my vehicle for pickup (even though I have an email telling how to prepare for my specific pickup date, and the documents with the vehicles VIN number). She just said that I would have to wait until the estimated date I was given (January - February of the next year) to get an update.
Normally I'm an extremely calm individual, and I would usually just be more passive and wait to be contacted, but something about that last communication was so frustrating I wanted more information. I took a couple deep breathes and relaxed before I called the service centre, so I didn't end up raising my voice at someone just trying to do their job. And when I was connected with the agent he asked for my reservation number and instantly was aware of the cancelled delivery and that the vehicle was being repaired. He did not have the status of the repair so he reached out to them for an update (they were not picking up calls) and said he would call me back when he received the information. I'm delighted now because there are records of vehicle and I'm not going insane thinking this was all some weird fever dream. So I emailed the sales agent giving her an update, just to keep her in the loop in case there is something she can do to help.
Its been two days since that interaction, I have received no email back, no call back, and nothing on my account has changed. So today I called back again (really starting to feel like one of those annoying customers at this point) and I got the same agent that told me it would be 1-2 weeks (I recognized him because of his name and French accent). I think okay great this man already knows the situation, perfect. Wrong, oh so very wrong. Not only does he have no recollection of telling me this estimation, he's saying there's no record of my vehicle either and if I had a vehicle assigned to me the VIN would be present on my account (it was removed after the pick up date was cancelled). I tell him I have all these documents with the VIN and emails about my delivery date, and he proceeds to tell me this is all impossible and they are probably from a phishing site (seriously???? I downloaded them from my account and the delivery email is from the pickup location). He just tells me to sit tight and wait it out until my vehicle arrives in Jan - Feb. Whatever at this point I have no basis to argue with an employee that for whatever reason does not have the same information as me. So I just thanked him and said I would call back if anything new happened.
Honestly I have no problem waiting the extra time for the vehicle, I just would like to know what the hell is going on. It went from 3-4 months to, in a few days, to 5 weeks, to 1-2 weeks and now back to 3-4 months. And every single person I talk to either has no information or very specific information contradicting everyone else. Starting to think at this point they have just given the car to someone else! Really curious if this has happened to anyone else or anyone has similar experiences because this feels like a really strange situation that I'm really not sure how to handle.
Basically just looking for advice or seeing if anyone has any similar experiences cause I'm at a loss for what to do next.
Here's the story (to skip the backstory go to the ******):
I put an order in early this year for a blue M3 SR+ and got an estimated delivery date of around mid December, which I expected so no big deal there. I followed by immediately doing all my pre delivery steps and then started the waiting game. I would check occasionally to see if the estimated delivery date would change, but there was no activity, that is until sometime in October when my estimated delivery date was changed to late January - early February of the next year. Again this is no big deal I knew what I was getting myself into with this pre-order, not to mention every car company is having delays and shortages.
Skip to early November where I wake up to an email saying that I can schedule my delivery which caught me by surprise as I'm still 3-4 months a head of my estimated date (I guess someone probably cancelled their order). So I quickly schedule my delivery for the following week (about 5 days away from the day I got the email) and start to make arrangements for pickup. During this part of the process I also had been assigned a VIN and given all of the payment and purchase agreements.
******
About 2 days after I scheduled delivery I got a call from the service centre pickup location I had selected and was told that the vehicle's rear bumper was damaged in transit and I would not be able to pick up the vehicle on my delivery date and it would be about 5 weeks repair time. I was disappointed but, what can you do. At least they caught the damage and I didn't have to reject delivery or get stuck with a damaged vehicle. I was at work when I got the call so I couldn't talk for long, so I called them back after work to get more information.
The call centre agent I spoke with the second time (seemingly) had more information and told me that it was actually a paint issue with the bumper and it needed to be repainted to colour match. Surprisingly he told me that it would only take 1-2 weeks to get this job done. So it was looking up from here the 5 weeks turned into 2 weeks and I'd be able to pickup my car. After that day they had also changed my delivery date back to late January - early February of the next year which struck me as weird since I was just told 1-2 weeks. So I called them back just to enquire what was going on. After explaining to the agent what happened looked into it and said it was just a place holder time frame while my vehicle was being repaired and to just ignore it, which I did. Unfortunately, since that phone call it has all gone to *sugar*.
I gave it more than 2 weeks and I still had not received a call or updated as to what was going on with the car so I decide to reach out. At first I contacted one of the sales women that had given me information about the payment/ordering process. After looking at my account she was unable to find any evidence that I had even scheduled my vehicle for pickup (even though I have an email telling how to prepare for my specific pickup date, and the documents with the vehicles VIN number). She just said that I would have to wait until the estimated date I was given (January - February of the next year) to get an update.
Normally I'm an extremely calm individual, and I would usually just be more passive and wait to be contacted, but something about that last communication was so frustrating I wanted more information. I took a couple deep breathes and relaxed before I called the service centre, so I didn't end up raising my voice at someone just trying to do their job. And when I was connected with the agent he asked for my reservation number and instantly was aware of the cancelled delivery and that the vehicle was being repaired. He did not have the status of the repair so he reached out to them for an update (they were not picking up calls) and said he would call me back when he received the information. I'm delighted now because there are records of vehicle and I'm not going insane thinking this was all some weird fever dream. So I emailed the sales agent giving her an update, just to keep her in the loop in case there is something she can do to help.
Its been two days since that interaction, I have received no email back, no call back, and nothing on my account has changed. So today I called back again (really starting to feel like one of those annoying customers at this point) and I got the same agent that told me it would be 1-2 weeks (I recognized him because of his name and French accent). I think okay great this man already knows the situation, perfect. Wrong, oh so very wrong. Not only does he have no recollection of telling me this estimation, he's saying there's no record of my vehicle either and if I had a vehicle assigned to me the VIN would be present on my account (it was removed after the pick up date was cancelled). I tell him I have all these documents with the VIN and emails about my delivery date, and he proceeds to tell me this is all impossible and they are probably from a phishing site (seriously???? I downloaded them from my account and the delivery email is from the pickup location). He just tells me to sit tight and wait it out until my vehicle arrives in Jan - Feb. Whatever at this point I have no basis to argue with an employee that for whatever reason does not have the same information as me. So I just thanked him and said I would call back if anything new happened.
Honestly I have no problem waiting the extra time for the vehicle, I just would like to know what the hell is going on. It went from 3-4 months to, in a few days, to 5 weeks, to 1-2 weeks and now back to 3-4 months. And every single person I talk to either has no information or very specific information contradicting everyone else. Starting to think at this point they have just given the car to someone else! Really curious if this has happened to anyone else or anyone has similar experiences because this feels like a really strange situation that I'm really not sure how to handle.
