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Delivery scheduled for Tuesday
- Thread starter twm01
- Start date
Ormond
Endless Peacock
My car needs something to plug into. Can i come by? Hehe
Called to check on the prep - car is ready and I pick it up at 5!
no, few items to be fixed, I have the car, but paperwork is not done... details to follow
Lol well that is interesting. Look forward to your updates.
So here's my story, for those interested...
My original scheduled delivery date was Friday, 8/24. I had gotten a trade in estimate from Tesla, but thought I could do better selling it myself so I listed it online and, as luck would have it, the first person to see/test drive it wanted it and had to have it that day (8/9) leaving me carless for just over two weeks. I emailed my IDA and asked if there was any way my delivery could be moved up. He was able to move it to Tuesday, 8/21. The truck was delivering the car on Sat or Sun (8/18 or 19), and they needed a day (8/20) to inspect/prep the car for delivery.
In the mean time, I got the confirmation boxes on my tesla.com account, I had to change a couple of things (names on title, insurance co, financing info), so checked no for those items. Got the "A delivery experience specialist is reviewing your changes and will contact you prior to delivery" message on my account, so I assumed someone from the Vegas site would review my updates and contact me, which never happened. This was 5-6 days prior to my new delivery date of 8/21.
On the afternoon of 8/20 (Monday), I called the delivery center to confirm my car made it there over the weekend and had passed inspection. I was told it arrived safely and was getting ready; I asked if there was any possibility it would be ready that day rather than waiting for Tuesday - they said they would send it over (from where I don't know) and have it "detailed" (I assume this means a quick wash) and could deliver it at 5:00 pm.
Like most of us, I was anxious to get there and have time to inspect the vehicle as I heard about the '5 minute delivery', so I arrived about 4:20 and checked in and noted that I was early. Waited in waiting room. Shortly after I arrived, another M3 buyer arrived with an appointment before mine (not sure if it was 4:30 or 4:45 ish), made small talk, and shortly a delivery person came out for him and took him out to look over his vehicle. His car had some under carriage damage which was getting looked at by the delivery person and a repair person... this took a while and I assumed this was backing them up, as 5:00 came and went with no one contacting me. I assumed that once the delivery person finished with the guy before me that they would get to me then; however, at about 5:25, I got a call on my cell phone from a different delivery person (who was in the back) asking me if I wanted to reschedule my delivery as I was 25 minutes late - I informed her that I was there and had been for over an hour...
She came out and greeted me, eventually got my car pulled around, and I began looking it over - I assumed I would finish my paperwork first, but (I guess) they were waiting to get the aforementioned changes applied to my account/paperwork, which I would think would involve a quick call to Vegas and printing out the corrected forms. Delivery person asked if I had any questions, noted my minor concerns I noticed (paint issues, a few panel alignment issues, nothing major), and then went to the back. I waited, went back into the waiting area, and tried to use the big Mac computer to kill some time while waiting, and noticed the internet connection was down. 6:00, comes and goes, 6:30, 7:00 - I am just waiting, with few to no updates or contact with my person in the back. I hear one gentleman tell the maintenance guys that he took the internet down to 'work on the firewall'... I continue to wait. get a few apologies for my wait, finally at 7:30, they tell me they are unable to get my updated documents (not sure how much of this is due to issues with the Vegas team, the internet being down, etc). My Telsa account still shows the "A delivery experience specialist is reviewing your changes and will contact you prior to delivery" message, so I assume that Vegas has not reviewed/applied the changes. They apologize, and I ask what we do not as it is 7:45, I have no car, and need to get home. They let me take the car home even though I didn't own it yet and had not paid/signed for the car. They offered to have someone come to my home the next day with the updated/corrected paperwork to sign and collect payment.
Drove home, plugged it in to check my wall charger (all good), and downloaded the waiting s/w update (2018.24.11 to 2018.28.5), which indicated would take ~45 minutes. Went back after about that time to check; screen came on, but nothing was working; screen was unresponsive, nothing seemed to work - I started to panic slightly as I thought it may have been bricked, but figured I would give it more time to do its thing. Shortly thereafter, got the message on the phone app that the update was complete - went out to check and all was good
Went to bed and got up the next morning for work and went out to unplug the car - couldn't remove the plug. The car was locked, so I pulled out my phone to unlock - showed message that the car was no longer on my account and I was being logged out (I assume because the paperwork was not completed), and realized I left the key cards in the center console and I was locked out! Had to call Tesla and have them open the car remotely so I could get in. Asked about app access, they said it may be 24-48 hours before it was restored.
Drove to work, and back home - Tesla delivery rep shows up shortly after and completes the paperwork - 3-4 signatures, and I give her my check, so it is finally mine. Asked about the app and if they would be able to activate it as it was after 5:00 and my paperwork was not uploaded yet, or if I would have to wait until this morning (Wed) when she could enter the paperwork - she called and got someone at the delivery center and they worked their magic and got me back in (Yay!)
So, tl:dr - the people were very accommodating with changing my delivery date(s), and apologetic about my having to wait. Tesla let me take the car until they got their processes done. 5 minute delivery was definitely NOT my experience. Love, love, love the car and the tech, and driving is a dream. Disappointed in the flaws I found on my new, expensive new ride (and the one I saw in the delivery prior to mine), will see how the remediation goes.
All in all, love it, and glad to be joining your ranks!
My original scheduled delivery date was Friday, 8/24. I had gotten a trade in estimate from Tesla, but thought I could do better selling it myself so I listed it online and, as luck would have it, the first person to see/test drive it wanted it and had to have it that day (8/9) leaving me carless for just over two weeks. I emailed my IDA and asked if there was any way my delivery could be moved up. He was able to move it to Tuesday, 8/21. The truck was delivering the car on Sat or Sun (8/18 or 19), and they needed a day (8/20) to inspect/prep the car for delivery.
In the mean time, I got the confirmation boxes on my tesla.com account, I had to change a couple of things (names on title, insurance co, financing info), so checked no for those items. Got the "A delivery experience specialist is reviewing your changes and will contact you prior to delivery" message on my account, so I assumed someone from the Vegas site would review my updates and contact me, which never happened. This was 5-6 days prior to my new delivery date of 8/21.
On the afternoon of 8/20 (Monday), I called the delivery center to confirm my car made it there over the weekend and had passed inspection. I was told it arrived safely and was getting ready; I asked if there was any possibility it would be ready that day rather than waiting for Tuesday - they said they would send it over (from where I don't know) and have it "detailed" (I assume this means a quick wash) and could deliver it at 5:00 pm.
Like most of us, I was anxious to get there and have time to inspect the vehicle as I heard about the '5 minute delivery', so I arrived about 4:20 and checked in and noted that I was early. Waited in waiting room. Shortly after I arrived, another M3 buyer arrived with an appointment before mine (not sure if it was 4:30 or 4:45 ish), made small talk, and shortly a delivery person came out for him and took him out to look over his vehicle. His car had some under carriage damage which was getting looked at by the delivery person and a repair person... this took a while and I assumed this was backing them up, as 5:00 came and went with no one contacting me. I assumed that once the delivery person finished with the guy before me that they would get to me then; however, at about 5:25, I got a call on my cell phone from a different delivery person (who was in the back) asking me if I wanted to reschedule my delivery as I was 25 minutes late - I informed her that I was there and had been for over an hour...
She came out and greeted me, eventually got my car pulled around, and I began looking it over - I assumed I would finish my paperwork first, but (I guess) they were waiting to get the aforementioned changes applied to my account/paperwork, which I would think would involve a quick call to Vegas and printing out the corrected forms. Delivery person asked if I had any questions, noted my minor concerns I noticed (paint issues, a few panel alignment issues, nothing major), and then went to the back. I waited, went back into the waiting area, and tried to use the big Mac computer to kill some time while waiting, and noticed the internet connection was down. 6:00, comes and goes, 6:30, 7:00 - I am just waiting, with few to no updates or contact with my person in the back. I hear one gentleman tell the maintenance guys that he took the internet down to 'work on the firewall'... I continue to wait. get a few apologies for my wait, finally at 7:30, they tell me they are unable to get my updated documents (not sure how much of this is due to issues with the Vegas team, the internet being down, etc). My Telsa account still shows the "A delivery experience specialist is reviewing your changes and will contact you prior to delivery" message, so I assume that Vegas has not reviewed/applied the changes. They apologize, and I ask what we do not as it is 7:45, I have no car, and need to get home. They let me take the car home even though I didn't own it yet and had not paid/signed for the car. They offered to have someone come to my home the next day with the updated/corrected paperwork to sign and collect payment.
Drove home, plugged it in to check my wall charger (all good), and downloaded the waiting s/w update (2018.24.11 to 2018.28.5), which indicated would take ~45 minutes. Went back after about that time to check; screen came on, but nothing was working; screen was unresponsive, nothing seemed to work - I started to panic slightly as I thought it may have been bricked, but figured I would give it more time to do its thing. Shortly thereafter, got the message on the phone app that the update was complete - went out to check and all was good
Went to bed and got up the next morning for work and went out to unplug the car - couldn't remove the plug. The car was locked, so I pulled out my phone to unlock - showed message that the car was no longer on my account and I was being logged out (I assume because the paperwork was not completed), and realized I left the key cards in the center console and I was locked out! Had to call Tesla and have them open the car remotely so I could get in. Asked about app access, they said it may be 24-48 hours before it was restored.
Drove to work, and back home - Tesla delivery rep shows up shortly after and completes the paperwork - 3-4 signatures, and I give her my check, so it is finally mine. Asked about the app and if they would be able to activate it as it was after 5:00 and my paperwork was not uploaded yet, or if I would have to wait until this morning (Wed) when she could enter the paperwork - she called and got someone at the delivery center and they worked their magic and got me back in (Yay!)
So, tl:dr - the people were very accommodating with changing my delivery date(s), and apologetic about my having to wait. Tesla let me take the car until they got their processes done. 5 minute delivery was definitely NOT my experience. Love, love, love the car and the tech, and driving is a dream. Disappointed in the flaws I found on my new, expensive new ride (and the one I saw in the delivery prior to mine), will see how the remediation goes.
All in all, love it, and glad to be joining your ranks!
BTW, my Tesla.com account still shows:
A delivery experience specialist is reviewing your changes and will contact you prior to delivery
Overview shows only steps 1 and 4 complete/checked:
Next steps
Here's what to expect before delivery
A delivery experience specialist is reviewing your changes and will contact you prior to delivery
Overview shows only steps 1 and 4 complete/checked:
Next steps
Here's what to expect before delivery
- Order - Place your Tesla order
- Prepare for Delivery - Enter your contact details and payment information
- Appointment - Schedule your delivery appointment
- VIN - Get your Vehicle Identification Number
- Payment - Review your details and submit your payment
- Delivery - Take Delivery
Last edited:
corduroy
Active Member
So here's my story, for those interested...
My original scheduled delivery date was Friday, 8/24. I had gotten a trade in estimate from Tesla, but thought I could do better selling it myself so I listed it online and, as luck would have it, the first person to see/test drive it wanted it and had to have it that day (8/9) leaving me carless for just over two weeks. I emailed my IDA and asked if there was any way my delivery could be moved up. He was able to move it to Tuesday, 8/21. The truck was delivering the car on Sat or Sun (8/18 or 19), and they needed a day (8/20) to inspect/prep the car for delivery.
In the mean time, I got the confirmation boxes on my tesla.com account, I had to change a couple of things (names on title, insurance co, financing info), so checked no for those items. Got the "A delivery experience specialist is reviewing your changes and will contact you prior to delivery" message on my account, so I assumed someone from the Vegas site would review my updates and contact me, which never happened. This was 5-6 days prior to my new delivery date of 8/21.
On the afternoon of 8/20 (Monday), I called the delivery center to confirm my car made it there over the weekend and had passed inspection. I was told it arrived safely and was getting ready; I asked if there was any possibility it would be ready that day rather than waiting for Tuesday - they said they would send it over (from where I don't know) and have it "detailed" (I assume this means a quick wash) and could deliver it at 5:00 pm.
Like most of us, I was anxious to get there and have time to inspect the vehicle as I heard about the '5 minute delivery', so I arrived about 4:20 and checked in and noted that I was early. Waited in waiting room. Shortly after I arrived, another M3 buyer arrived with an appointment before mine (not sure if it was 4:30 or 4:45 ish), made small talk, and shortly a delivery person came out for him and took him out to look over his vehicle. His car had some under carriage damage which was getting looked at by the delivery person and a repair person... this took a while and I assumed this was backing them up, as 5:00 came and went with no one contacting me. I assumed that once the delivery person finished with the guy before me that they would get to me then; however, at about 5:25, I got a call on my cell phone from a different delivery person (who was in the back) asking me if I wanted to reschedule my delivery as I was 25 minutes late - I informed her that I was there and had been for over an hour...
She came out and greeted me, eventually got my car pulled around, and I began looking it over - I assumed I would finish my paperwork first, but (I guess) they were waiting to get the aforementioned changes applied to my account/paperwork, which I would think would involve a quick call to Vegas and printing out the corrected forms. Delivery person asked if I had any questions, noted my minor concerns I noticed (paint issues, a few panel alignment issues, nothing major), and then went to the back. I waited, went back into the waiting area, and tried to use the big Mac computer to kill some time while waiting, and noticed the internet connection was down. 6:00, comes and goes, 6:30, 7:00 - I am just waiting, with few to no updates or contact with my person in the back. I hear one gentleman tell the maintenance guys that he took the internet down to 'work on the firewall'... I continue to wait. get a few apologies for my wait, finally at 7:30, they tell me they are unable to get my updated documents (not sure how much of this is due to issues with the Vegas team, the internet being down, etc). My Telsa account still shows the "A delivery experience specialist is reviewing your changes and will contact you prior to delivery" message, so I assume that Vegas has not reviewed/applied the changes. They apologize, and I ask what we do not as it is 7:45, I have no car, and need to get home. They let me take the car home even though I didn't own it yet and had not paid/signed for the car. They offered to have someone come to my home the next day with the updated/corrected paperwork to sign and collect payment.
Drove home, plugged it in to check my wall charger (all good), and downloaded the waiting s/w update (2018.24.11 to 2018.28.5), which indicated would take ~45 minutes. Went back after about that time to check; screen came on, but nothing was working; screen was unresponsive, nothing seemed to work - I started to panic slightly as I thought it may have been bricked, but figured I would give it more time to do its thing. Shortly thereafter, got the message on the phone app that the update was complete - went out to check and all was good
Went to bed and got up the next morning for work and went out to unplug the car - couldn't remove the plug. The car was locked, so I pulled out my phone to unlock - showed message that the car was no longer on my account and I was being logged out (I assume because the paperwork was not completed), and realized I left the key cards in the center console and I was locked out! Had to call Tesla and have them open the car remotely so I could get in. Asked about app access, they said it may be 24-48 hours before it was restored.
Drove to work, and back home - Tesla delivery rep shows up shortly after and completes the paperwork - 3-4 signatures, and I give her my check, so it is finally mine. Asked about the app and if they would be able to activate it as it was after 5:00 and my paperwork was not uploaded yet, or if I would have to wait until this morning (Wed) when she could enter the paperwork - she called and got someone at the delivery center and they worked their magic and got me back in (Yay!)
So, tl:dr - the people were very accommodating with changing my delivery date(s), and apologetic about my having to wait. Tesla let me take the car until they got their processes done. 5 minute delivery was definitely NOT my experience. Love, love, love the car and the tech, and driving is a dream. Disappointed in the flaws I found on my new, expensive new ride (and the one I saw in the delivery prior to mine), will see how the remediation goes.
All in all, love it, and glad to be joining your ranks!
Sounds like quite an experience! What ended up happening with the under carriage damage?
So here's my story, for those interested...
My original scheduled delivery date was Friday, 8/24. I had gotten a trade in estimate from Tesla, but thought I could do better selling it myself so I listed it online and, as luck would have it, the first person to see/test drive it wanted it and had to have it that day (8/9) leaving me carless for just over two weeks. I emailed my IDA and asked if there was any way my delivery could be moved up. He was able to move it to Tuesday, 8/21. The truck was delivering the car on Sat or Sun (8/18 or 19), and they needed a day (8/20) to inspect/prep the car for delivery.
In the mean time, I got the confirmation boxes on my tesla.com account, I had to change a couple of things (names on title, insurance co, financing info), so checked no for those items. Got the "A delivery experience specialist is reviewing your changes and will contact you prior to delivery" message on my account, so I assumed someone from the Vegas site would review my updates and contact me, which never happened. This was 5-6 days prior to my new delivery date of 8/21.
On the afternoon of 8/20 (Monday), I called the delivery center to confirm my car made it there over the weekend and had passed inspection. I was told it arrived safely and was getting ready; I asked if there was any possibility it would be ready that day rather than waiting for Tuesday - they said they would send it over (from where I don't know) and have it "detailed" (I assume this means a quick wash) and could deliver it at 5:00 pm.
Like most of us, I was anxious to get there and have time to inspect the vehicle as I heard about the '5 minute delivery', so I arrived about 4:20 and checked in and noted that I was early. Waited in waiting room. Shortly after I arrived, another M3 buyer arrived with an appointment before mine (not sure if it was 4:30 or 4:45 ish), made small talk, and shortly a delivery person came out for him and took him out to look over his vehicle. His car had some under carriage damage which was getting looked at by the delivery person and a repair person... this took a while and I assumed this was backing them up, as 5:00 came and went with no one contacting me. I assumed that once the delivery person finished with the guy before me that they would get to me then; however, at about 5:25, I got a call on my cell phone from a different delivery person (who was in the back) asking me if I wanted to reschedule my delivery as I was 25 minutes late - I informed her that I was there and had been for over an hour...
She came out and greeted me, eventually got my car pulled around, and I began looking it over - I assumed I would finish my paperwork first, but (I guess) they were waiting to get the aforementioned changes applied to my account/paperwork, which I would think would involve a quick call to Vegas and printing out the corrected forms. Delivery person asked if I had any questions, noted my minor concerns I noticed (paint issues, a few panel alignment issues, nothing major), and then went to the back. I waited, went back into the waiting area, and tried to use the big Mac computer to kill some time while waiting, and noticed the internet connection was down. 6:00, comes and goes, 6:30, 7:00 - I am just waiting, with few to no updates or contact with my person in the back. I hear one gentleman tell the maintenance guys that he took the internet down to 'work on the firewall'... I continue to wait. get a few apologies for my wait, finally at 7:30, they tell me they are unable to get my updated documents (not sure how much of this is due to issues with the Vegas team, the internet being down, etc). My Telsa account still shows the "A delivery experience specialist is reviewing your changes and will contact you prior to delivery" message, so I assume that Vegas has not reviewed/applied the changes. They apologize, and I ask what we do not as it is 7:45, I have no car, and need to get home. They let me take the car home even though I didn't own it yet and had not paid/signed for the car. They offered to have someone come to my home the next day with the updated/corrected paperwork to sign and collect payment.
Drove home, plugged it in to check my wall charger (all good), and downloaded the waiting s/w update (2018.24.11 to 2018.28.5), which indicated would take ~45 minutes. Went back after about that time to check; screen came on, but nothing was working; screen was unresponsive, nothing seemed to work - I started to panic slightly as I thought it may have been bricked, but figured I would give it more time to do its thing. Shortly thereafter, got the message on the phone app that the update was complete - went out to check and all was good
Went to bed and got up the next morning for work and went out to unplug the car - couldn't remove the plug. The car was locked, so I pulled out my phone to unlock - showed message that the car was no longer on my account and I was being logged out (I assume because the paperwork was not completed), and realized I left the key cards in the center console and I was locked out! Had to call Tesla and have them open the car remotely so I could get in. Asked about app access, they said it may be 24-48 hours before it was restored.
Drove to work, and back home - Tesla delivery rep shows up shortly after and completes the paperwork - 3-4 signatures, and I give her my check, so it is finally mine. Asked about the app and if they would be able to activate it as it was after 5:00 and my paperwork was not uploaded yet, or if I would have to wait until this morning (Wed) when she could enter the paperwork - she called and got someone at the delivery center and they worked their magic and got me back in (Yay!)
So, tl:dr - the people were very accommodating with changing my delivery date(s), and apologetic about my having to wait. Tesla let me take the car until they got their processes done. 5 minute delivery was definitely NOT my experience. Love, love, love the car and the tech, and driving is a dream. Disappointed in the flaws I found on my new, expensive new ride (and the one I saw in the delivery prior to mine), will see how the remediation goes.
All in all, love it, and glad to be joining your ranks!
Good lord.
He had a piece that was bowed (bent?) out on the driver's side, as well as a strip of plastic that looked like it was scraped (like a curlicue) hanging down. He/they cut off the plastic bit and noted the damage for repairs, though I don't know how extensive the repairs would be...
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