Two people in our area received a new Model S and in both cases a kid dropped off the car handed over the FOB and begged off any questions claiming not to know anything about the car. Is this common as both buyers had no EV experience and one had great difficulty getting his car started? I thought the drop off included up to an hour to go over the car and answer any questions. I am hoping we have a bad apple here and delivery has not degraded to a drop off service. EV'S are a little different and most people need a little guidance to get off on the ground on the right foot.