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"Delivery Specialist" has changed three times

I suppose I shouldn't expect personalized service at a car company, beyond the front-lines of the showroom. And I was impressed that the email of the "delivery specialist" was shown on the order status page. However, this person has changed three times since Oct 21st. What's going on here? Is the employee turnover really that bad at Tesla, or is there some other reason that I can't get an individual to shepherd this process along until delivery? It's not a major concern. But it just seems odd.
 

aznt1217

Active Member
Aug 27, 2012
2,574
1,962
New York, NY
I suppose I shouldn't expect personalized service at a car company, beyond the front-lines of the showroom. And I was impressed that the email of the "delivery specialist" was shown on the order status page. However, this person has changed three times since Oct 21st. What's going on here? Is the employee turnover really that bad at Tesla, or is there some other reason that I can't get an individual to shepherd this process along until delivery? It's not a major concern. But it just seems odd.

Sometimes people can go away or just not be in the office lol
 
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This is now my story as well! I'm up to my third "Delivery Specialist."

I sent introductory e-mails to the first two, letting them know of some unavailability times I have in the next month or two, now I'm just going to sit and wait, and hit my clicker as the number of DS's climbs. ;)

P.S.: Yup! I know it's an old thread but it applies to me, so... RESURRECTION! :cool:
 
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What is even more amusing (well, at least to me, anyways) was the fact that we were driving by the delivery center over the weekend and we considered walking in to introduce ourselves in person. We decided to NOT do that since they might have been occupied with folks taking deliveries and didn't want to distract attention.
 
Quoth my order page: "Questions about your order? Your delivery Specialist is Delivery Specialist3"

I had a question (really, a large concern), so I sent e-mail. Until just a few days ago, I had no idea I'd be dealing with a carousel of delivery specialists.

It's not a big deal. Just thought it was interesting.

Now, if all my "pro-activeness" that I've been trying to establish with regard to my large concern gets lost in the flow of DS's, then it will be a big deal.

the delivery specialist is not someone important you need to talk to until you get your car delivered. until then, its whatever who cares.
 
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xyeahtony

Active Member
Mar 21, 2017
2,148
2,693
Louisiana
Quoth my order page: "Questions about your order? Your delivery Specialist is Delivery Specialist3"

I had a question (really, a large concern), so I sent e-mail. Until just a few days ago, I had no idea I'd be dealing with a carousel of delivery specialists.

It's not a big deal. Just thought it was interesting.

Now, if all my "pro-activeness" that I've been trying to establish with regard to my large concern gets lost in the flow of DS's, then it will be a big deal.

i've found my owner advisor to be good at answering most questions. Delivery specialists have to deal with 25-50 deliveries a day, id cut them some slack. If you read the tell all by the former DS on TMC, he said he got unique emails from 100+ people a day. i'd probably quit my job if i had to deal with that.
 
LOL. Geez, you make it sound like I'm hassling them. :p

Both my e-mails to the first two DS's were nicely presented "Hello, I'm K3Man. I've bought one of your cars. Glad to know you're my DS" emails which also advised them of me being away for a few weeks and asked if could they work with me if the delivery got pushed into those times.

As for my OA, they've been CC'ed on all of my intro e-mails. Nada has come back from them.

Like I wrote though, it's really not a big deal at this point. :)

i've found my owner advisor to be good at answering most questions. Delivery specialists have to deal with 25-50 deliveries a day, id cut them some slack. If you read the tell all by the former DS on TMC, he said he got unique emails from 100+ people a day. i'd probably quit my job if i had to deal with that.

P.S.: (Highlighting mine)
 
i've found my owner advisor to be good at answering most questions. Delivery specialists have to deal with 25-50 deliveries a day, id cut them some slack. If you read the tell all by the former DS on TMC, he said he got unique emails from 100+ people a day. i'd probably quit my job if i had to deal with that.

When I thought my DS wouldn't change at all, sending an email is not only polite but part of their job. It took them days to respond and yes, they are busy. This was totally ok with me because they always got back to me with an answer but as K3Man pointed out: the order status page clearly states they are the ones we are to email with delivery questions. If you read the forums: everyone is having a variety of experiences. Let's not resort to passive aggressive comments just because our experiences differ ;)
 

Ampster

Active Member
Supporting Member
Let's not resort to passive aggressive comments just because our experiences differ ;)
I don't know if this is considered passive aggressive comment but the important relationship to me is my relationship with the car. Over two and a half years it has been a good one. I forget who the DS was and how many times he changed. After the car the important human relationship is with the service personnel. I had a great relationship with the local service people who changed all the time but they had the details online so I felt there was continuity.
 
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Plan B

Active Member
May 8, 2015
4,996
2,640
Portland OR
i've found my owner advisor to be good at answering most questions. Delivery specialists have to deal with 25-50 deliveries a day, id cut them some slack. If you read the tell all by the former DS on TMC, he said he got unique emails from 100+ people a day. i'd probably quit my job if i had to deal with that.

Low pay, high stress. No wonder why there is turnover.
 
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