My DS woes continued past delivery. in December I received a notice from my credit union that they had not received the electronic lienholder notification, which means my DS didn't file my paperwork per the instructions from the CU. I didn't hear back by e-mail so I drove over there the next day and handed her the paperwork and waited while she took care of it.
Fast forward a month. My credit union sends me a letter saying I'm in default for not adding them as a lienholder. Enough is enough! I pull a title record and find the mistake in seconds ( "__ __ Bank" instead of "___ ___ Employee Credit Union"), but Arizona uses an eletronic system and I physically handed her the bank instructions. As best I can conclude, she went into the back, saw the first word matched in the record, and instead of checking the ELT number, she played Candy Crush for 5 minutes before coming out to tell me it was fixed.
The next day I was in touch with the store manager who finally got it fixed. But it was completely unacceptable, and the manager agreed but that doesn't change the fact that it was an awful experience.
I usually try to avoid naming names, but in all seriousness if you are in Arizona and "Kelly McCoy" is assigned to you, insist on someone else. Her Linkedin profile shows that before being a Tesla DS she worked as a hostess in a restaurant. I don't doubt people's ability to learn skills, but she has not done so.
Fast forward a month. My credit union sends me a letter saying I'm in default for not adding them as a lienholder. Enough is enough! I pull a title record and find the mistake in seconds ( "__ __ Bank" instead of "___ ___ Employee Credit Union"), but Arizona uses an eletronic system and I physically handed her the bank instructions. As best I can conclude, she went into the back, saw the first word matched in the record, and instead of checking the ELT number, she played Candy Crush for 5 minutes before coming out to tell me it was fixed.
The next day I was in touch with the store manager who finally got it fixed. But it was completely unacceptable, and the manager agreed but that doesn't change the fact that it was an awful experience.
I usually try to avoid naming names, but in all seriousness if you are in Arizona and "Kelly McCoy" is assigned to you, insist on someone else. Her Linkedin profile shows that before being a Tesla DS she worked as a hostess in a restaurant. I don't doubt people's ability to learn skills, but she has not done so.
