Delivery specialists' role

[Gig103]

I was surprised at my delivery that the DS's job consisted of taking a photo of us with the car, then disappearing for an hour while someone else delivered the car to me (introduction, walk-arounds, etc), then showing up at the end again to sign the paperwork. I was directed to one guy for the questions about the car, and to the service manager for questions about the service plans and extended warranty.

Is that normal that they are so hands off? I wasn't impressed by her in the lead-up to my delivery, and then wasn't impressed by her involvement considering her title.

 

[rfmurphy81]

Same thing happened to me in February. Probably standard operating procedure.

 

[HumanGenome]

They've been incredibly busy lately. They probably need to start building some new Tesla centers!

 

[Max*]

They took a photo of you? I feel jipped now!

 

[joebiker25]

Extremely underwhelming experience for me as well. Perhaps a factor of living in CA and picking up from the factory. I have been spoiled by the Mercedes white glove experience on all my previous cars. My DS couldn't even figure out how to use the key fob!!!

 

[NikeWings]

My DS and sales manager joined our celebratory conga line around the car - yah, we're party people. Also had a tour by the service technicians of their shop, the inventory cage (also keeper of swag ) and their favorite cars/roadsters in the back. Best part was seeing a 'very protected' S they cared for, while it awaited its new owner who was delayed returning from his 3rd tour in Iraq.

No white gloves or fakes. Just real people....mistakes and all. (had to return the next day to sign the delivery papers. lol)

 

[number12]

At least you even saw yours.

 

[NikeWings]

At least you even saw yours.

what happened?

 

[rhumbliner]

My DS was of very little help. I stopped by the showroom twice to meet her but she was indisposed both times. She rarely returned my phone calls and when she did it was usually days later. Her estimated delivery dates varied so wildly that I finally called Fremont to ask wtf. When I took delivery I finally met her and she chatted for maybe 60 seconds and then turned me over to a Delivery Technician and then disappeared. My DT (is that a real title?) was extremely cheerful and helpful. I explained that I had watched all the preparatory videos so she said, "Good, let me tell you what they left out". My experience was first rate because of my DT.

 

[Vgsllc1]

mine does not even know what the cornering light does...

 

[number12]

what happened?

He wasn't even there. Someone else helped me, end of q3 push I guess.

 

[AudubonB]

What was the role your DS played prior to the delivery of your respective vehicles? Was he or she absent then as well?

 

[pinoyev]

My ds was efficient and friendly. Responds well and helpful. The papers had a few mistakes but was corrected. Got a mug and umbrella. I changed my order from cpo to lease to new ms. Finance team was also efficient and helpful.

 

[Gig103]

What was the role your DS played prior to the delivery of your respective vehicles? Was he or she absent then as well?

Mine answered questions, but never initiated contact, I didn't hear anything for 3 days post deposit, and I finally reached out to introduce myself. When it came to the actual delivery of my car, she didn't know anything about the delays either.

 

[Watts Son]

They gave me a DS at a different location then the one I indicated when ordering. He was nice for the 15 minutes we chatted and then let me know that if I wanted him as my DS, I'd have to change pick up locations. He knew he was at a different location but I believe was trying to get me to take delivery at his location. When I said no he said he'd introduce me via email to someone at the correct location. When that didn't happen for a couple of days, I called the correct location and introduced myself to a DS who said he would help me from then on. It's only been a week but not too optimistic at this point. I think the buyer has to be proactive with the process as discussed above

 

[JClu]

I did not like my DS either. She was not very responsive to my e-mails prior to and after the delivery. Chatted with her on the phone the day of delivery, but she didn't even show up to meet me at the SC. Another person (a "product specialist," is that Tesla's title for salesperson?) oriented me and did the whole delivery. He was very nice and efficient, and even answered my questions post delivery. But yeah, as far as my assigned DS, quite a dud.

 

[Shawn Snider]

Sounds like most of these DS' would have rather been playing their cell-phone games or something.

 

[jeepn30]

I met my DS the day I picked up the car. He was pleasant. He was fighting with my leinholder on my trade in as the payoff amount first given to him was incorrect. I had 2 other people go over the car with me, who were also pleasant. I then waited to see my CPO guy, Brent. We had been in contact for a couple months, and was always a pleasure to deal with. He was as excited as I was when he saw I had the keys. Hats off to him, as he was always busy as hell, but would always make sure to take the time and chat with me.

 

[Spatters805]

Going on 3 weeks and my DS has not returned any emails (simple questions). I find the process so far to be unsatisfying when you factor in the wait. I don't think the process will get any better once the Model 3 production begins (500,000 orders strong now). Anybody have any similar experiences recently?

 

[wattsup]

My delivery specialist (actually his email sig says "delivery manager") has been great.

Most of my communication with him has been over email. He always responds quickly, sometimes within hours, and usually by the next day at worst. He also seems to be conscientious about setting up an auto-reply when he is away from email. On top of that, his replies have always been very detailed, obviously written with care, addressing every point raised in my inquiries. His tone (as far as one can sense in email) has always been positive and helpful.

Of course, I haven't taken delivery yet, so I don't know if I will eventually deal with him or some other team member in person. We will see how it all goes on delivery day.