I've just purchased a used Tesla S. The car is being bought from Tesla off their used Tesla website. The car was advertised in big, bold print to be a certain price with a $500 transportation fee to my zip code. After paying the $1,000 up-front fee, and getting to the final price, I found another $750 "carrier direct fee" tacked on. After 2 days of talking with 3 reps from Tesla for an explanation, I have received different explanations.
The first rep told me the $750 was to deliver the car to my home and he would waive it if I took delivery at the Rhode Island Tesla center. I agreed. The next day I received an email from another Tesla rep saying the first rep was incorrect. I could not take delivery in RI and would have to go to Palamus, NJ (200+miles and a 3 1/2 hour drive south) to get the car. I declined that absurd offer.
A third rep called me to explain that, for $750 I could get the car delivered by a third party carrier to close to my house. She could not guarantee a delivery window. She said the car could not be delivered to either R.I. nor to Mass, both states having Tesla centers.
Not one of the three reps from Tesla can explain the rationale behind these answers.
Question 1) Does anyone have an explanation why used Teslas cannot be delivered to RI nor Mass. Please, facts and no hunches appreciated.
Question 2) Having this kind of difficulty getting an $80,000 Tesla delivered when advertised as "tranported for $500," are these cars really worth the hassle? If this is the way Tesla deals with customers at point of sale, I'm very concerned needing help from Tesla will be a no-starter and a terribly negative experience. I am, in fact, on the verge of cancelling my order and dealing with the legal ramification thereafter. I spend my life dealing with unfair contracts and consumer rights. The Cadillac Lyriq looks quite appealing.
Thank you.
The first rep told me the $750 was to deliver the car to my home and he would waive it if I took delivery at the Rhode Island Tesla center. I agreed. The next day I received an email from another Tesla rep saying the first rep was incorrect. I could not take delivery in RI and would have to go to Palamus, NJ (200+miles and a 3 1/2 hour drive south) to get the car. I declined that absurd offer.
A third rep called me to explain that, for $750 I could get the car delivered by a third party carrier to close to my house. She could not guarantee a delivery window. She said the car could not be delivered to either R.I. nor to Mass, both states having Tesla centers.
Not one of the three reps from Tesla can explain the rationale behind these answers.
Question 1) Does anyone have an explanation why used Teslas cannot be delivered to RI nor Mass. Please, facts and no hunches appreciated.
Question 2) Having this kind of difficulty getting an $80,000 Tesla delivered when advertised as "tranported for $500," are these cars really worth the hassle? If this is the way Tesla deals with customers at point of sale, I'm very concerned needing help from Tesla will be a no-starter and a terribly negative experience. I am, in fact, on the verge of cancelling my order and dealing with the legal ramification thereafter. I spend my life dealing with unfair contracts and consumer rights. The Cadillac Lyriq looks quite appealing.
Thank you.