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Deliverygb Email response time
- Thread starter Epico
- Start date
Sent two emails, current time waiting for response = 3.5 months and 2.5 weeks respectively.
Nope, my second email was about a scheduled delivery date that I couldn't make (couldn't get through on the phone either). Although it was later cancelled by somebody that was unaware I had already mailed to say I couldn't make it/ ask for a different slot, so to be fair they *may* have been going to reply but not bothered as it had already been cancelled.
interbear
Active Member
Only ever had automated responses. Never a response actually related to the specific question I’ve asked about my specific order.
Honestly, the service level offered by Tesla in this respect is nothing short of atrocious. If I didn’t have an expensive Andersen home charger now installed on my wall, and some expensively sourced accessories already acquired, I would seriously be considering cancelling.
Honestly, the service level offered by Tesla in this respect is nothing short of atrocious. If I didn’t have an expensive Andersen home charger now installed on my wall, and some expensively sourced accessories already acquired, I would seriously be considering cancelling.
You and me both. I used to give them the benefit of the doubt, but not any more. It's really down to not having enough employees and those that are there have an arrogant attitude like they were appointed by St. Musk himself.
JohnnyMiller
Member
I sent an email last Sunday 25th August to change my order spec, they replied on 31st saying they will update my order And again today 2nd sept to say my order is modified and indeed it shows as such in my account.
MrBadger
Badger out
I hope it’s not Tesla staff but a third party. Then once rush is over, something can easily be done about it.
I once had the (dis)pleasure to walk around a third party call centre for iirc Vauxhall. As far as as customers were concerned they were talking to Vauxhall but it was a third party agency with staff living the Vauxhall life, wearing Vauxhall outfits (apparently to get them in the mood) and probably chanting the Vauxhall chants.
I found it all rather strange and whilst I can see why companies do it the dressing up bit was a bit OTT imho.
I once had the (dis)pleasure to walk around a third party call centre for iirc Vauxhall. As far as as customers were concerned they were talking to Vauxhall but it was a third party agency with staff living the Vauxhall life, wearing Vauxhall outfits (apparently to get them in the mood) and probably chanting the Vauxhall chants.
I found it all rather strange and whilst I can see why companies do it the dressing up bit was a bit OTT imho.
I’ve had no reply back to any emails sent to DeliveryGB over past 2-3 weeks. I’ve just sent an urgent email and will see how quickly they respond on Monday. Perhaps service has improved. I was told on Saturday that Tesla have now appointed a new UK manager (instead of UK being led by team in Europe) to try improve on service issues.
DeliveryGB used to have an automated responder with some vaguely useful information but even that has stopped so maybe their mail-server simply can’t cope?
As I reserved and ordered my M3 at the very start I do have email addresses for named SC staff who were really helpful at the start of this ordering process, but I’m pretty sure they no longer work there today (the last call I had back in September from one of their team was simply a long profuse apology).
DeliveryGB used to have an automated responder with some vaguely useful information but even that has stopped so maybe their mail-server simply can’t cope?
As I reserved and ordered my M3 at the very start I do have email addresses for named SC staff who were really helpful at the start of this ordering process, but I’m pretty sure they no longer work there today (the last call I had back in September from one of their team was simply a long profuse apology).
