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Design but no price?

whydontwe

Member
Oct 27, 2018
183
36
Los Angeles
I finally received redesign overview since I wanted 100% offset, after waiting 10 days for it. I don't see a price for the redesign. I pinged my Advisor a few times, but it's been over a week with no response. How long does it take to provide updating pricing? I am pretty close to canceling and going with NRG.
 

jhn_

Member
Jan 21, 2021
85
63
Northeast United States
I don’t have a specific answer to your question, but long delays between communications are the unfortunate norm with Tesla. If a 10 day wait is too long for your situation then you may want to consider another installer and keep your sanity. If you have infinite patience and time to wait, Tesla will work for you.
I say this trying to be helpful and as a Powerwall, solar, car, and stock owner of Tesla.
 
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wjgjr

Active Member
May 11, 2020
1,068
803
Silver Spring, MD
Is this for solar panels? If so, the cost for each panel is $683.33 (based on $8,200 for each 12, before all incentives.) So, if you have the original quote and the only change is to add more panels, you can work it out that way. (This does not include PWs or any extras identified, but I am assuming that hasn't changed from the original number.) None of this is an excuse for them not giving you that information, but you can use the above to work out what the new number should be.
 

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
7,712
8,498
Riverside Co. CA
I finally received redesign overview since I wanted 100% offset, after waiting 10 days for it. I don't see a price for the redesign. I pinged my Advisor a few times, but it's been over a week with no response. How long does it take to provide updating pricing? I am pretty close to canceling and going with NRG.

The response times from tesla are not going to get better. They will complete the job, to code, and most people are happy with the finished product, but if you are "close to canceling and going with another supplier" over response times, I second the recommendation that its likely best for you if you do that.

Im not hating on tesla (I have tesla solar, powerwalls, and a model 3), but communication is something they dont do well, in general, and if someone is already like "I am frustrated at this communication, I am about to cancel and go with this other vendor I like", that means you are ok with the pricing from the other vendor, so if that other vendor has communicated in a manner you like, you should go with them.
 
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jboy210

Supporting Member
Dec 2, 2016
4,822
2,964
Northern California
The response times from tesla are not going to get better. They will complete the job, to code, and most people are happy with the finished product, but if you are "close to canceling and going with another supplier" over response times, I second the recommendation that its likely best for you if you do that.

Im not hating on tesla (I have tesla solar, powerwalls, and a model 3), but communication is something they dont do well, in general, and if someone is already like "I am frustrated at this communication, I am about to cancel and go with this other vendor I like", that means you are ok with the pricing from the other vendor, so if that other vendor has communicated in a manner you like, you should go with them.
Agreed. Tesla is not very good at communicating with customers. But their products and in the case of solar, installers, seem very good.

I get the feeling that Tesla Solar runs a very lean operation to keep costs and prices down with each person having way too many projects. So as long as your order goes Step A to Step B to Step C you're fine. But, make a change or have some other special conditions and your order goes back to the end of the queue.
 

whydontwe

Member
Oct 27, 2018
183
36
Los Angeles
So, I called and got hold of my Advisor. She immediately refreshed my account to reflect the increased costs for a larger system. I do need a main panel upgrade, and they quoted me $3,880 whereas other providers quoted $2,600. I asked her to adjust this part of the quote, and she'll get back to me later today. She did say that the main panel upgrade needs to be done first before installation, and I assuming this is true. This means I do have time to redesign again if needed.

All to say, the customer need to be quite proactive and stay on top of Tesla to get things to move forward.
 

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
7,712
8,498
Riverside Co. CA
Should I go ahead and accept the design even though no pricing info is in it?

No, absolutely not.. I wouldnt accept a contract without knowing the pricing.

So, I called and got hold of my Advisor. She immediately refreshed my account to reflect the increased costs for a larger system. I do need a main panel upgrade, and they quoted me $3,880 whereas other providers quoted $2,600. I asked her to adjust this part of the quote, and she'll get back to me later today. She did say that the main panel upgrade needs to be done first before installation, and I assuming this is true. This means I do have time to redesign again if needed.

All to say, the customer need to be quite proactive and stay on top of Tesla to get things to move forward.

Yes, that is the "tesla energy" experience in general, however, as most of us have experienced, when the install team gets there, the experience is normally "very good to great". Its this part (communication) that is "average to awful".
 
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