Sadly, I got it, and it lowered my already tainted opinion of Tesla's business practices and level of concern for their customers. First off, I will state that I understand and appreciate the need for a company like Tesla to sell aggressively, including selling to the existing customer base. But this call crossed a line. The guy called me to say that they were "just reaching out to see how you like your car". And he lead me to believe that this was a customer-care phone call, checking up and seeking input from their loyal customers. I explained that through my recommendations I have helped sell a dozen or so Teslas, and that while I am currently dealing with so maintenance issues, I am overall happy with my car. It turns out this was not a checkup call at all, but an attempt to get me to trade in for a newer model. Not that there is anything wrong with that, but just that if that is the purpose of the call, then it is wrong to fail to disclose that early on. But it gets worse. Back story: my battery is failing - severely degraded charge rate, not degraded range - and Tesla isn't being straight with me about the problem or the solution. So when I shared my status (that I have an issue that is unresolved) with this Tesla representative and asked for his help in getting better response from Tesla, he said "I want to set the proper expectations", and basically said he would write down my concerns but I shouldn't expect any response from Tesla. He then said that my car with 124k miles is really too old to expect it to be without problems, and that many other early adopters are upgrading way before they get to that mileage. So, it really _was_ a pure sales call, and there seems to be no mechanism built into the sales process to capture actual customer input and try to close the loop. Opportunity missed, IMHO.