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Did anyone else get the call: "Reaching out to early adopters"?

Discussion in 'Model S' started by pnaecker, May 16, 2017.

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  1. jbcarioca

    jbcarioca Active Member

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    I did outbound sales while I was in graduate school, selling Fiat. I rarely had people be rude, and actually sold a few cars. later I did outbound Tm for the NY Times. Oddly I even liked it. Many years later and from time to time I ended out consulting a bit for call centers. It is always a tough job. The Tesla ones have called me. I was polite, tried to be helpful and nearly upgraded my car. I do not mind having called from polite people. I hate robocalls and hate aggressive ones. Tesla is as good at this as is anybody IME, but nobody can do it with well-qualified people who can make much more doing other things.
     
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  2. whitex

    whitex Active Member

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    Ok, maybe one of these will speak to you - the guy calling you to solicit donation to your local fire department is not a fire man going to help you fireproof your home or answer. Or, the guy at the Apple store is not going to help you write the app for Apple phones, even though you paid for your phone and for the app development kit from Apple. The sales person at the Microsoft store will not be able to discuss a security vulnerability you just discovered, not even be able to put you in touch with the right person. The pollster who is calling to ask you a political poll will not even listen to your political concerns. Yes he's working for whatever political party, but his job is simply to ask you specific multiple-choice questions and record the answers.

    So I was right, the problem is misaligned expectations. Your expectations are not aligned with reality of dealing with large companies. The personal, one-on-one touch is realistically limited to very small companies. Once the company gets large, it needs to compartmentalize functions - there will be techs than know how to fix something but have no clue what sales offers or even pricing on new products, then there will be sales people who's job is to sell you a car and have no clue how to deal your out of warranty product needing repairs other than to tell you to contact the service department, or if you have complaints, the customer service department - different function, different department.
     
  3. rory breaker

    rory breaker Member

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    Wow. You are so, so wrong. That's ok, I'm not here to convince you otherwise. Good luck.
     
  4. copyhacker

    copyhacker Member

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    Just revealing a personal "and probably unfair" bias, not attempting to state an objective fact. No offense intended towards anyone in the sales profession. Many engineering types tend to not be very good at speaking sales, and maybe this is the case at Tesla.
     
  5. ShockOnT

    ShockOnT ⚡️⚡️⚡️⚡️⚡️

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    They may not have access.
    Probably they are just in an office somewhere working through a list they've been given.
     
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