I contacted Tesla via their chat support (
Customer and Product Support | Tesla Support) on this topic.
Here is the transcript...
Me: "What is the ground clearance for each of the Model Y variants? I have a steep and short driveway and have difficulty getting in and out of the Model 3. I need to know the ground clearance of the LR AWD Model Y vs the Performance Model Y (which is listed as having a "lowered suspension"). Will air-suspension be offered?"
Rep: "You will have to contact your local sales specialist for further information in regards to the issue sir."
Me:"But you represent Tesla. This is not some specialty question. This is a basic spec. Like what is the length of the car. What is the 0-60 acceleration, etc."
Rep: "There are different avenues for different types of information. This is something you will need to contact your local sales specialist as the vehicle is still in the sales stage. I am unable to provide you with any other information other than the information on our website that has been made public. Is there any other issue I may help you with today?"
At this point I was really frustrated by the run-around and total lack of transparency...
Me: "I can go to the website myself. The reason I reached out to you is because the info is not on the web site. This is a very poor way to treat your customers. Just be honest and say Tesla has not closed on the ground clearance spec yet. Why would a "local sales specialist" know this spec and not you? Makes absolutely zero sense. Good bye."
Does anyone honestly believe if I spent the time to visit a Tesla center and speak with a salesperson I would get an official answer that a Tesla support rep couldn't answer?