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Disappearing Documents?

SpiceWare

Member
Sep 5, 2015
824
1,059
Fresno, Texas
Friday night my ISA sent me
Within 24 to 48hrs, you will be receiving electronic documents to sign.
Go over the documents and sign them, they will be sent back to me.

I haven't seen them yet, so suspect the ISA really meant 1-2 workdays. However, I have noticed that the Documents section frequently doesn't show up, so wonder if something might be up with my account. Anybody else seen this?

No Documents.png Yes Documents.png
 

Omaha

Member
Apr 8, 2018
37
44
Omaha, Nebraska
Friday night my ISA sent me


I haven't seen them yet, so suspect the ISA really meant 1-2 workdays. However, I have noticed that the Documents section frequently doesn't show up, so wonder if something might be up with my account. Anybody else seen this?

View attachment 299404 View attachment 299405
They come as PDF for electronic signature over email. It's not from your ISA, and after I prodded mine after a day or two, he got the team to send them within 15 minutes. It was also at that time that final payment was enabled online.
 
  • Informative
Reactions: SpiceWare

SpiceWare

Member
Sep 5, 2015
824
1,059
Fresno, Texas
Heard back from my ISA - clarified that meant end of tomorrow, so workdays it is. Also said no issues with my account, so not sure what's up with the disappearing Documents section.
 

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