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Where is this odd idea that it’s “illegal to charge before shipping” coming from? Is that really a thing in some places?
Amazon (and pretty much everyone else) charges me within seconds of placing an order. This is very obvious as my credit card sends me a notification every time my card is charged.
My Jeda 2 also took about a month to arrive. It is pretty shady that they don’t explicitly tell you this up front. The product is good though.
Amazon also charges me immediately, but the difference is that Amazon then usually ships immediately. When an item isn't in stock on Amazon, they explicitly say that your card won't be charged until the item ships.
Yes, they had an issue with the first design of the USB hub, so they delayed shipping again. New design will fix the issue. The email was not clear what exactly the issue was though.Anybody heard from JEDA recently?
Yes, they had an issue with the first design of the USB hub, so they delayed shipping again. New design will fix the issue. The email was not clear what exactly the issue was though.
They are very polite and pretty responsive, but took forever to refund my wireless pad. They didn’t do it until I asked which card they credited my $$ to. Then a day later they credited the $99.I got mine late last week. The second USB-a port doesn't work at all.
I've asked for a replacement, but it takes a day or so for them to reply.
When I ordered, I never got an order confirmation, even asked to have it resent to my email. They tried and it never showed up. Glad it got my information right though!
Here's the full text of the message in case anyone is interested:
We know you are patiently waiting for your Jeda USB Hub! The Jeda USB began shipping around the first week of August - and so far we've had some wonderful reviews come in and people have been loving their new USB hub. With that said, after shipping to mass quantities of people, we have also noticed an improvement which needed to be done to the electronic portion of the Jeda USB Hub. Due to this problem, some customers experienced issues, and before continuing shipments we had to work to identify the issue. Our team paused shipments last week to ensure that this small issue was fully identified before shipping to more of our customers. While a small minority of individuals had this issue, we considered it enough to pause shipments until the issue was identified. The issue has been fully identified and is currently being fixed. We waited to notify our customers until we ran intensive testing last week, so we could know how long it would take to fix it.
Shipments will resume again on Monday, August 26th. We know this is unpleasant news, and probably the last thing you want to hear from us - believe us, it's the last thing we want to say! We do believe it will make a marked improvement on the performance of the USB Hub overall and it's for the better.
Scroll down below to see shipping information and some customer photos.
Updated Shipping Information
U.S : 1-2 day shipping time
North/South America: 5-7 day shipping time
Europe: 5-10 day shipping time
Oceania: 5-7 day shipping time
- #43844 - 56510 - Shipping 8/26
- #56510 - 63622 - Shipping 9/2