I'm writing a post here to express my disappointment and frustration about my recent unpleasant experience with Tesla Service HK. My car, which is a 2016 Model S, was towed to the Tesla service center as advised after warning messages "power reduced" and "low vehicle coolant" showed up in the instrument panel. After 3 weeks, I was given a quotation for replacement of both motors for a consideration of around HK$120K, for the reason that the car had been repaired by a third party body repair shop before the warnings were shown. The repair work was limited to front bonnet replacement and front bumper repaint, and all parts were sourced from Tesla HK. Tesla service HK informed me that the motors had suffered from overheating and I had to have them replaced in order to maintain the car's warranty. However, I was told that I could opt to take the car back and it would be operating as normal, given that I'd give up the warranty and that Tesla wouldn't repair my car in case of any motor failure in the future. I negotiated with a representative of Tesla service HK about the incident, but Tesla service HK insisted on the replacement and its unreasonably high fee. This is an absolutely disappointing and unfair decision and Tesla deprives my rights to get the car repaired under warranty. I've been put into a difficult situation where I am heavily billed as my car got repaired with a bad procedure while the repair technician claimed otherwise. I strongly think that the professionalism of Tesla service HK is doubtful as they don't seem to be sure about the actual impact of the warning messages but charge me for replacement of motors upon such a premature investigation. Moreover, they're not able to give me prompt reply and service - a 3-week investigation period is totally unacceptable. With such a heavy repair fee and the company's below-par service, I have no choice but have to give up my car as well as the brand. On one hand Tesla service HK is not able to provide solid evidence and a detailed report for the problematic repair as they claimed, on the other hand they're reluctant to actively follow up my case and ask me for unreasonably high fee to maintain my warranty. You'll be fine if you're lucky and don't have any problems with your car, or you've got to rely on their unprofessional and inefficient service and pray. Please think thrice before you decide on getting a Tesla.