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I would call Tesla Powerwall support and have them open a ticket for you.I’m having a similar problem with my recently installed PWs. I have a 5kw solaredge system that reports about 25% more solar production than what the gateway is reporting. Originally the CT was on the wrong wire which was causing all sorts of power flow issues. That was moved and the power flow issues are resolved but underreporting is a current problem. Any suggestions.
I would call Tesla Powerwall support and have them open a ticket for you Opened a
Thanks. Just opened a level 2 ticked on this issueI would call Tesla Powerwall support and have them open a ticket for you.
May want to see if you can get a make and model of the CT and go online to get specs and if it is a revenue grade CT, 0.2% or 0.5%.I’m having a similar problem with my recently installed PWs. I have a 5kw solaredge system that reports about 25% more solar production than what the gateway is reporting. Originally the CT was on the wrong wire which was causing all sorts of power flow issues. That was moved and the power flow issues are resolved but underreporting is a current problem. Any suggestions.
But this is off by 25%. Those different CTs only make a fraction of a percent difference. How is it that solaredge is showing 25% higher production than the gateway. It’s so weird.May want to see if you can get a make and model of the CT and go online to get specs and if it is a revenue grade CT, 0.2% or 0.5%.
That is beyond words.But this is off by 25%. Those different CTs only make a fraction of a percent difference. How is it that solaredge is showing 25% higher production than the gateway. It’s so weird.
No. Put a ticket in with Tesla. The solar edge inverter is correct. The gateway is under reading.That is beyond words.
Did you call the Solaredge why or how this could happen? Or, SE just doesn't discuss tech issues?
What's the number of this firmware?My guess is this is a bug introduced with the Nov 30 firmware. My system was fine before that, but started reading 20% low when the new firmware was installed.
Have you spoke to tesla? Will there be a fix for this issue? I’m losing 25% of my production.I think the bug was introduced in 21.39.1 which was rolled out at the end of November. I’m now on 22.1.1 which came out in February, but I still have the same problem.
I think the bug was introduced in 21.39.1 which was rolled out at the end of November. I’m now on 22.1.1 which came out in February, but I still have the same problem.
Mine is Current Version: 21.44 223a56cd (223a56cd575)What's the number of this firmware?
That is what I have as well. Could there be something else as well? Or we skipped that 21.39.1 as I don't seem to have it or at least, the solar production agrees with Enphase within 0.5%.Mine is Current Version: 21.44 223a56cd (223a56cd575)
I have a ticket in with Tesla. They’re supposed to call me next week. Let’s see what they say.That is what I have as well. Could there be something else as well? Or we skipped that 21.39.1 as I don't seem to have it or at least, the solar production agrees with Enphase within 0.5%.
Same thing happened to me. They called me a couple days later. Mine is now over reporting by 7%. I’m not sure what adjustment they made.Got an email back from Tesla on the 17th that they logged a ticket and would address it within 14 days.
"We estimate that it will take us up to 14 days to resolve your inquiry.
We will be sure to keep you posted on any further updates. "
I have not heard anything else from them but did notice some changes in reporting. On the 16th, 17th, and 18th the home usage had a dip to 0 corresponding to when solar production was happening. This had not happened before. Then on the 19th there was a massive increase in both the solar and home numbers like they just caught up with the unreported data. Home usage reported that day was 113kwh instead of the typical mid 30's and solar was reported at 97.8 kwh vs the 22.6 Enphase reported. Then for the following 3 days the solar production has been a lot closer to what Enphase is reporting, but now it's a little higher rather than the 45% below that it was.
So Tesla seems to be working on it, but have not said anything beyond the email mentioned above.