TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Discrimination or Model X part recall?

Discussion in 'Model X' started by Ramo, Apr 6, 2016.

Tags:
  1. jsollender

    jsollender Member

    Joined:
    Jan 11, 2016
    Messages:
    403
    Location:
    Denver, CO
    Agree with most of you. Put your race card away @Ramo and use it when your kids apply to college (smirk). I would have been pissed off also if they got to chalk up another delivery, and I would have forced them to return check and all paperwork. Clearly TM knew they weren't going to let you have the car BEFORE you arrived for delivery. Seems like a bait and switch was done (with the switch being no car) with TM fully getting you on-site to chalk up another delivery when no delivery occurred. At the very least you should ask reimbursement of full interest charges on your bank check at a reasonable rate for each day they hold onto your car, or have the void the entire transaction until they are ready for prime time.
     
    • Like x 2
    • Disagree x 1
  2. TeslaTrojan

    TeslaTrojan New Member

    Joined:
    Feb 10, 2012
    Messages:
    3
    Location:
    Los Angeles, CA
    Hi Ramo,

    I definitely empathize with you but want to reassure you that this issue has nothing to do with discrimination. I was actually scheduled for delivery on our Model X yesterday (4/6) morning, but received a phone call just the evening before delivery stating that same thing. The latches on the 3rd row seat of our vehicle needed to be replaced prior to delivery and my delivery had to be postponed until the work was complete. In my case I got a little more notice than you, but not much more. Luckily, I did not hand over the payment yet. However, I do believe this latch recall is very new as in just within the past 2 days, since I just scheduled my delivery on Monday. I hoping to be able to get the car soon. I made my original reservation at the premier event in Feb 2012, so it's been a long time coming. As frustrating as it is, I am confident that Tesla is trying to be proactive and deliver us cars without known issues.
     
  3. Electric700

    Electric700 Active Member

    Joined:
    May 21, 2013
    Messages:
    1,430
    Location:
    Florida, United States
    I'm sorry you had this experience, but I doubt there was any discrimination. There are two things I recommend that you should do: follow-up to see when you can go back for delivery after they fix the issue and secondly, request a $100 discount.

    Enjoy your Model X!
     
  4. vandacca

    vandacca ReActive Member

    Joined:
    Oct 13, 2014
    Messages:
    3,367
    Location:
    Hamilton
    From everything I've read thus far, it doesn't appear to me to be race related. For those that criticize the OP for playing the race card, I'd be careful. I don't have any idea of what it's like to be racially profiled, and unless you do, I don't think it's correct to criticize.

    Otherwise, what I see here is Tesla trying to prop-up their delivery numbers, in spite of difficult times with their QA. If Tesla knew about the 3rd row seat prior to taking payment, then that would be deplorable. I would have asked for my cheque back. It makes no sense to me to pay for something until you actually receive it, and it gives the seller an added incentive to get the repairs done quickly.
     
    • Like x 7
  5. Blastphemy

    Blastphemy Member

    Joined:
    Jan 11, 2012
    Messages:
    649
    Location:
    Los Angeles, CA
    People will see what they want to see, even if it doesn't exist. Sounds like the OP wanted this to be racism so he could validate the chip on his shoulder.

    That having been said, not allowing a customer to take his car (especially after he paid for it in full and signed all the paperwork) just because a third row seat has a latch problem is incredibly stupid. Make the guy sign a waiver stating he is aware that the third row seats shouldn't be used until the recall is performed, and that all liability for ignoring those instruction is the owner's, not Tesla's. Then let him drive his new car home with a proper send-off and fanfare.

    Even some Tesla employees don't always have common sense or good reasoning skills. It happens. We may all be created equal, but for a lot of people that's where it ends; only a minority strive to improve upon that baseline and learn the critical skills necessary for functioning in a complex society. Working at Tesla doesn't necessarily mean a person is logical or capable of rational thought!
     
    • Like x 3
    • Disagree x 2
  6. CaliX

    CaliX Member

    Joined:
    Feb 14, 2016
    Messages:
    363
    Location:
    Los Angeles
    You know I wasn't there to experience what @Ramo did... I would hope that it's just a miss understanding. My experience with Tesla has been very positive in each of my 3 purchases and yes some of the delivery people are clueless. That being said I called my SC and there is a recall coming on the 3rd row latches and they are trying to repair the ones that haven't been delivered yet.
     
    • Informative x 3
  7. digicool

    digicool Member

    Joined:
    Sep 23, 2014
    Messages:
    124
    Location:
    Seattle
    Awww man.. cant agree with you more. I always go into the store with very high expectations of communication from their employees because this is Tesla and very often I am disappointed. And I am the kind that goes into the Tesla store just because I can go see the car up close.
     
  8. Ryan MF

    Ryan MF Member

    Joined:
    Jun 24, 2015
    Messages:
    162
    Location:
    New Jersey
    Sorry to hear about your experience...

    Just another perspective on this is that DS and the folks doing the delivery are not compensated based on looking out for fraud. Their job is to deliver cars and make people happy. They really would have no incentive to deny someone a car even if the person really was using a fake check.
     
  9. Nototrader

    Nototrader Member

    Joined:
    Nov 30, 2015
    Messages:
    234
    Location:
    Alpine, NJ
    Ummm. I'm sorry for my insensitivity but this entire post is BS. THERE is no way he believes they didn't give him the car he paid for because he was black. But nice job getting people like me to respond!
     
    • Disagree x 1
  10. vandacca

    vandacca ReActive Member

    Joined:
    Oct 13, 2014
    Messages:
    3,367
    Location:
    Hamilton
    #30 vandacca, Apr 7, 2016
    Last edited: Apr 7, 2016
    A 6'4", 300lb black man may not understand why a 5'1", 100lb white woman would be afraid to walk alone at night in downtown Troy, MI, but it doesn't mean that she isn't justified in her feelings. Telling someone what they should or shouldn't feel is pretty insensitive.

    I agree that the DS's action wasn't motivated by race (but rather by Tesla's goals), but if you've been racially profiled for your whole life, it's always going to be in the back of your mind. Unless you live it, you probably can't comprehend it.

    Anyway, I'm done with it, so can we please stop with the racial discussion? Let's focus on part recalls or Tesla's delivery goals.
     
    • Like x 2
    • Informative x 1
    • Love x 1
  11. Dr ValueSeeker

    Dr ValueSeeker Speaks the unfettered truth

    Joined:
    Feb 3, 2016
    Messages:
    101
    Location:
    Omnipresent
    #31 Dr ValueSeeker, Apr 7, 2016
    Last edited: Apr 7, 2016
    Sorry to hear this. But there is one very good reason not to deliver the car and then get it back into the service center. If your car sits there for a cumulative 30 days in 18 months, it officially becomes a lemon. Any DS who knows this would delay the delivery, as there is no end-of-quarter mad rush anymore. Did they give the cashier's check back to you?
     
  12. Buddyroe

    Buddyroe Active Member

    Joined:
    Jul 8, 2014
    Messages:
    1,052
    Location:
    Bloomingdale, GA
    Shocked to hear about this kind of racial issue in California. I live in Georgia, and the city I live in is 68% black, so obviously many of my friends are black. We don't think much about skin color - and I mean from both sides. I don't recall any of my black friends complaining of any such thing happening to them (perceived or real). So, I find it disturbing that this type of thing would happen in California. And even if the event with Tesla was not racially motivated, it is evidence that this type of thing must be prevalent there for the OP to even consider it a possibility. I know that if this had happened to me, I too would have been wondering what exactly about me made them do it.
     
  13. Blastphemy

    Blastphemy Member

    Joined:
    Jan 11, 2012
    Messages:
    649
    Location:
    Los Angeles, CA
    Dude, it's prevalent everywhere in this country! But if you think there's more racism in California as compared to former slave states, you're living in an alternate universe. The OP wanted to see racism; it doesn't mean there was any. A white person would have been just as upset in that situation, except that the white person would blame Tesla for being STUPID, not racist.
     
    • Like x 1
    • Disagree x 1
  14. Ramo

    Ramo Member

    Joined:
    Mar 30, 2016
    Messages:
    10
    Location:
    Long Beach
    Good point CaliX! My main concern was to make sure that "discrimination" wasn't the case. It does happen to minorities more often than people realize. In fact, a few years ago I had a close friend experience blatant discrimination at a Los Angeles area Porsche dealership. First of all, he had to hunt down customer service and also while checking out one of the cars on the showroom floor one of the employees activated the alarm as he was attempting to go inside of the car. He confronted them and they claimed it was an accident. And then after all of that, during the negotiations a salesman/manager tried to price him out of the deal on a Panamera S by raising the down payment. He went from 20K to 40K to 60K. Realizing the situation, my friend promptly informed them that they didn't manufacture a car he couldn't afford before he walked out. Because of Oprah's fame she was able to bring to light was happens to folks of color on a regular basis.
     
    • Informative x 1
  15. bmah

    bmah Moderator, Model S/X, California Forums

    Joined:
    Mar 17, 2015
    Messages:
    2,875
    Location:
    Lafayette, CA, USA
    @Ramo, I'm sorry to hear that your delivery experience (well, what there's been of it so far) has not gone well. I wasn't there, so it would be presumptuous for me to speculate on your DS's motivations, or on what you should or should not be feeling. But if this situation made you uncomfortable, I would suggest either calling or writing to the manager of the service center. Lay out the facts, and then say how they appeared to you. Then give them a chance to make things right.

    Good luck!

    Bruce.
     
  16. Ramo

    Ramo Member

    Joined:
    Mar 30, 2016
    Messages:
    10
    Location:
    Long Beach
    Omarsultan, Let's be clear, I absolutely do not believe that Tesla would have any part in profiling and discrimination. However, they cannot control the actions or judgments of their employees or in this case delivery specialist. And that's where my qualm is, with the unprofessionalism and incompetence of an obviously unqualified "delivery specialist". I am purchasing a Tesla that I waited over 3 years for, not a Saturn... Just because Tesla cars sell themselves and no commissions are earned. Does that justify poor customer service?
     
  17. Ramo

    Ramo Member

    Joined:
    Mar 30, 2016
    Messages:
    10
    Location:
    Long Beach
    A white person I would presume, would have driven off in their car!
     
    • Disagree x 2
  18. Ramo

    Ramo Member

    Joined:
    Mar 30, 2016
    Messages:
    10
    Location:
    Long Beach
    Easy for you to say Jeff. When chances are you've been a proud recipient of "White Privilege" your entire life. Sure racism, racial profiling, discrimination etc... Doesn't exist in this country. It never has. Just a figment of my imagination. My implications were not towards Tesla, but more or less the customer service "DS". Meanwhile, I'm sure your delivery experience went wonderfully as expected. I still don't have my car.
     
    • Like x 1
    • Disagree x 1
  19. omarsultan

    omarsultan Active Member

    Joined:
    Jun 22, 2013
    Messages:
    1,811
    Location:
    Northern California
    We shall have to agree to disagree on this one. Incompetence does not equal racism, heck even someone that is an cranky a-hole towards you does not automatically mean its because you are of color, he/she might simply be a cranky a-hole in general.

    Much as you apparently do not want folks making assumptions based on your skin color or clothing, that sentiment cuts both ways.

    Anyway, hope you have your car now (or get it soon) and throughly enjoy it.
     
    • Like x 2
  20. WentOffGrid

    WentOffGrid Member

    Joined:
    Sep 15, 2015
    Messages:
    106
    Location:
    Warwick NY
    For whatever it's worth, I also had that 3rd row latch issue which stopped me from delivery when I was all set and signed.
    And this was after I traded in my MS, which made it even worse..

    Had a happy ending as Tesla eventually did the right thing, but for a while I was not thinking it would work out well.
    It did, and for all the things Tesla has to contend with including employees, I understand better and am pleased.

    Hope the same happens to you, and it works out in the end.
     
    • Like x 1

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC