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Discussion: "Powerwall +"
- Thread starter willow_hiller
- Start date
Maybe Tesla is trying to push PG&E with the sheer number of installs. Complaining to the CPUC with a large backlog of unapproved installs could be compelling for them to lean on PG&E as well.
It may also be because any of the installs with multiple Powerwall+ and a Gateway aren't functioning. Been three weeks with no movement from engineering on a fix for our new install. Just a "wait on new firmware."
I refused to allow them to schedule an inspection until the system works. I only have $100 in it and they have thousands just sitting on my roof and in my garage.
I refused to allow them to schedule an inspection until the system works. I only have $100 in it and they have thousands just sitting on my roof and in my garage.
SilverSp33d3r
No Longer Silver
They have released the firmware for these systems. Mine has been fully functional since last week.
Software is 21.31.0
SilverSp33d3r
No Longer Silver
Have you turned it on? It auto updated for me and began working before they came to “commission”.
Reach out to your advisor and ask if the software is ready.
I call customer service daily. My advisor Tawni has a nasty habit of "reviewing my file" and disconnecting me mid hold while I wait, so I usually have to call twice to get someone else. The electrician who installed and inspection coordinator are both monitoring my account and emailing me updates (which are...no movement yet). The whole system has been "on" since it was installed...so engineering can pull whatever data there is to pull. It just doesn't function. Electrician spent 4 hours troubleshooting with engineering on his day off.
I've personally turned the whole thing on and off multiple times. No difference.
Gateway just shows "missing meter connection" for solar and powerwalls.
Finally a good ending. Inspection coordinator was able to get a support team out here with an engineer and a technician today. They spent about 5 hours here. Technician said they rewired all the comm wires, looks like they replaced some sort of wiring harness too. Firmware was updated too. We are in business!
FurryOne
Member
I can tell you as a fact that here in NY, National Grid has not approved the Backup Switch.
ngkl
Member
how do one turn the system on
I have power wall and solar installed, nothing showing on the app , gate way I do not even see solar, power wall just charging
ngkl
Member
I am in the same boat, gateway not showing any activity ?
do I need to wait for newer firmware ?
SilverSp33d3r
No Longer Silver
Turning On Your System | Tesla Support
Once you receive permission to operate (PTO) from your electric utility, Tesla will notify you that you can safely turn on your system. After PTO has been received, follow the steps in the video below to begin generating clean energy.
Also check your app on the settings page of powerwall. What’s the firmware code at the bottom?
ngkl
Member
3.10.14Turning On Your System | Tesla Support
Once you receive permission to operate (PTO) from your electric utility, Tesla will notify you that you can safely turn on your system. After PTO has been received, follow the steps in the video below to begin generating clean energy.www.tesla.com
Also check your app on the settings page of powerwall. What’s the firmware code at the bottom?
SilverSp33d3r
No Longer Silver
From what I was told PGE needs to shut down power to the meter and then I guess a Tesla tech will install it. Just hoping that it's actually approved as I haven't heard anyone on PGE with one installed yet.
That doesn't sound right. It is routine for a PG&E technician to pull a meter off the socket without disconnecting the service lines -- I think the service lines are hardwired and there isn't any switch near the transformer. I'm guessing that the meter might be removed, then attached to the Backup Switch, then that assembly would be plugged back into the meter socket. So that operation would be essentially the same as changing meters. PG&E would need to attach new seals.
Yes, I expect there are quite a few people waiting to see one installed at proof that PG&E has approved it.
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