Has anyone had experience disputing something significant with Tesla in Canada?
(All references are to reporting from Stats for Tesla app or Teslafi unless otherwise noted.)
I am very concerned about the state of my battery's health.
I'm not talking about my "expected range". My driving behaviour is such that I am a "high performer" in that regard. Stats shows my driving efficiency to be 110% and "better than 97% of users".
I am not concerned about my phantom drain rate. Stats shows it as 0.44 km/hr, "better than 48% of users".
My concern is my actual "rated range" on my TM3 SR+. My early rated range was 381 km. I have about 35,000 km and my rated range is now 353 km. That is a loss of over 7% in one year and 35k km of driving.
I have been diligent about charging per Tesla's recommendations, i.e., between 20% and 80%. I have charged to 100% seven time in 12 months in hopes of rebalancing the battery cells and getting better rated range displayed.
The Battery Compare app by the author of the Stats for Tesla app puts my rated range as "better than 2% of users". Yesterday I was on the phone arranging for my HW3 installation. The Tesla person confirmed the 2 percentile placement and said that there was nothing wrong with my car. "It's just the algorithms that Tesla uses."
I pointed out that the same algorithm would be used by all cars. I asked if I could modify my behaviour to have the rated range be closer to the median.
He suggested that I not let the battery stay at 80%, but instead let it get down to 60% or lower before charging. I pointed out that my daily commute is about 150 km, so my battery goes below 60% regularly.
He suggested that I take the car for longer runs to deplete it further and charge it back up to 80%. I pointed out that my putting 35K km on the car in less than a year is because more than twice a month I have a drive of 300 km or more.
This does not seem good to me. I would like Tesla to do something to get my rated range much closer to the median. I'm not sure what they could or would do.
I wonder whether anyone here has had a similar experience, had a favourable outcome, and how the outcome was achieved.
(All references are to reporting from Stats for Tesla app or Teslafi unless otherwise noted.)
I am very concerned about the state of my battery's health.
I'm not talking about my "expected range". My driving behaviour is such that I am a "high performer" in that regard. Stats shows my driving efficiency to be 110% and "better than 97% of users".
I am not concerned about my phantom drain rate. Stats shows it as 0.44 km/hr, "better than 48% of users".
My concern is my actual "rated range" on my TM3 SR+. My early rated range was 381 km. I have about 35,000 km and my rated range is now 353 km. That is a loss of over 7% in one year and 35k km of driving.
I have been diligent about charging per Tesla's recommendations, i.e., between 20% and 80%. I have charged to 100% seven time in 12 months in hopes of rebalancing the battery cells and getting better rated range displayed.
The Battery Compare app by the author of the Stats for Tesla app puts my rated range as "better than 2% of users". Yesterday I was on the phone arranging for my HW3 installation. The Tesla person confirmed the 2 percentile placement and said that there was nothing wrong with my car. "It's just the algorithms that Tesla uses."
I pointed out that the same algorithm would be used by all cars. I asked if I could modify my behaviour to have the rated range be closer to the median.
He suggested that I not let the battery stay at 80%, but instead let it get down to 60% or lower before charging. I pointed out that my daily commute is about 150 km, so my battery goes below 60% regularly.
He suggested that I take the car for longer runs to deplete it further and charge it back up to 80%. I pointed out that my putting 35K km on the car in less than a year is because more than twice a month I have a drive of 300 km or more.
This does not seem good to me. I would like Tesla to do something to get my rated range much closer to the median. I'm not sure what they could or would do.
I wonder whether anyone here has had a similar experience, had a favourable outcome, and how the outcome was achieved.