Tesla Motors Club
I just got my new Model X on June 21st and I am very happy with it with the exception of the rapid loss of maximum battery storage, and the unsatisfactory response from the service department.
When I picked up the vehicle, and for the first week, the maximum charge was 344 km, and not the official 347 km. Within a week it dropped to 343, then 342, and now the maximum charge is 334 km on August 21st. That is a reduction of 13 km in 2 months of new driving, which seems unacceptable to me.
I've contacted the service department twice, and both times was told that the maximum charge depends on my driving style, but this answer does not explain the lower than standard starting charge number, which is correctly set at the non-trip maximum. I thought all vehicles would have their batteries checked so that the battery level starts at optimum from the factory.
The reason why I am distraught is if the battery is defective from the outset, what will it be like after a year with the expected gradual deterioration of the battery over time? Although no issues have shown up on the vehicle's report to the service department, isn't this a warranty issue if the battery is defective from the outset?
Any suggestions?
When I picked up the vehicle, and for the first week, the maximum charge was 344 km, and not the official 347 km. Within a week it dropped to 343, then 342, and now the maximum charge is 334 km on August 21st. That is a reduction of 13 km in 2 months of new driving, which seems unacceptable to me.
I've contacted the service department twice, and both times was told that the maximum charge depends on my driving style, but this answer does not explain the lower than standard starting charge number, which is correctly set at the non-trip maximum. I thought all vehicles would have their batteries checked so that the battery level starts at optimum from the factory.
The reason why I am distraught is if the battery is defective from the outset, what will it be like after a year with the expected gradual deterioration of the battery over time? Although no issues have shown up on the vehicle's report to the service department, isn't this a warranty issue if the battery is defective from the outset?
Any suggestions?