I ordered a Model S in April, 2021. After several false alarms, I got a message this July the car would be delivered on August 1, 2022. This was perfect because on August 5th I would be leaving the country for a month. Then the delivery date got moved back to mid-August. I called a call center and asked if they could hold the car for me, or could my adult son pay and pick it up. The answer to both these questions was no. The rep said I could decline the delivery and she would put me back in the queue, but I wouldn't be at the end of the queue but not at the beginning either. So, I thought I would just have to wait a little longer. What eased the pain was that I ordered the car at a cost of about $86,000 and the current price for the same car was about $105,000.
I leave on my trip and check on my app upon return to find no evidence of an ordered car. I drive to the local dealer in Raleigh, NC, (since it is about impossible to get anyone on the phone) and the local rep pulled up my file. She tells me the car order was auto-canceled on August 8th. She reads me the note from the rep I had spoken with and it said "the owner wants to go back in the queue." I call the Tesla call center and was told that once a car order is canceled, nothing could be done and I could make a new order at the new price. I asked to speak with a supervisor and was told only someone in Fremont could overrule that and I got the Freemont phone number. I call that number and the rep gives me the same reply as before, "sorry, once a car is canceled nothing can be done." I asked to speak with a supervisor and he said I would be called back within 48 hours. I called again in 4 days when I had heard nothing and again was told a supervisor would call me in a few days. Three days later I speak with a rep who again promises a call back in a "few days.". When I call back 3 days after that a rep tells me are too busy and no one is going to call me back. I asked what recourse I had and he had no answer but agreed that I was being screwed.
I would love to present this case in front of a North Carolina jury but I hate getting the legal system involved. What should I do? I am not out to punish Tesla (I have a 2016 Model S and my favorite car ever) but I just want the car at the originally agreed upon price. Would any lawyers out there care to comment on a ball park figure of legal costs?
I leave on my trip and check on my app upon return to find no evidence of an ordered car. I drive to the local dealer in Raleigh, NC, (since it is about impossible to get anyone on the phone) and the local rep pulled up my file. She tells me the car order was auto-canceled on August 8th. She reads me the note from the rep I had spoken with and it said "the owner wants to go back in the queue." I call the Tesla call center and was told that once a car order is canceled, nothing could be done and I could make a new order at the new price. I asked to speak with a supervisor and was told only someone in Fremont could overrule that and I got the Freemont phone number. I call that number and the rep gives me the same reply as before, "sorry, once a car is canceled nothing can be done." I asked to speak with a supervisor and he said I would be called back within 48 hours. I called again in 4 days when I had heard nothing and again was told a supervisor would call me in a few days. Three days later I speak with a rep who again promises a call back in a "few days.". When I call back 3 days after that a rep tells me are too busy and no one is going to call me back. I asked what recourse I had and he had no answer but agreed that I was being screwed.
I would love to present this case in front of a North Carolina jury but I hate getting the legal system involved. What should I do? I am not out to punish Tesla (I have a 2016 Model S and my favorite car ever) but I just want the car at the originally agreed upon price. Would any lawyers out there care to comment on a ball park figure of legal costs?
