Do not buy kaluza smart+ charger

You have rights under the consumer law so they have to prove it's not the unit that's at fault. Your unit is under warranty so just call them and show them the sales of goods act if all else fails

 

Is it the company that installed it the one not replying?

 

Unfortunately these companies that don't provide numbers or reply to emails when people have problems (Might sound familiar!) will find out the hard way when they give people no choice but to take them through the legal system.

I suggest writing a letter to their address, informing them that you need it fixed otherwise you will be seeking a refund through the court system for the full amount paid and costs to have it removed, send it signed for as well.

If they have any sense they will then get back to you, if they don't then proceed to file a MCOL

 

MCOL is extremely easy and very satisfying. I have a 100% success rate with it so far.

 

MCOL - Money claims online? Make a money claim online

Is that a new version of small claims court?

I have a feeling I will have one looming in new year - I'm not expecting to Tesla accept a repair/replacement of a (in their words) 'cosmetic damaged' item that cannot be proven beyond doubt to have been there on delivery.

Will give me something to 'suggest' to them.

 

yes it’s the new version of small claims, many people have had success especially as it is a low cost solution.

I also have a cosmetic issue which I’m waiting to get fixed but hopefully will be done shortly otherwise they will get a claim heading their way

 

I’ve done about 10 claims with most being paid in advance of court and one going to court. Most companies just pay after the initial claim and after some internal investigation.

MCOL was useful when people were reclaiming their bank charged with bailiffs being sent into an HSBC bank.

 

Umm, Didnt BP have something to do with them? ChargedEV

They use there App.

 

Ovo normally have great customer service. Have you tried contacting them directly?

 

Who did the installation? Kaluza is the back-end ‘smart’ part of the charger. It sounds like you have an issue with the physical installation rather than the software.

 

My guess is that installation will have been subcontracted out to a fairly local Part P electrician, as I doubt that many charge point suppliers actually have their own install staff. Every charge point installation I've seen has been installed by a subcontractor, often from some distance away (which may partly explain the relatively high installation costs that seem to being charged).

 

Not in my case. Mine was installed by Ovo for ChargedEV (owned by Ovo) and was by far the cheapest install I was quoted for.

 

Your dealings are with the company that you paid for the installation. They are the ones responsible and the ones you need to contact. Such as your washing machine, if you bought it from Currys, they are the ones you return it too and not the manufacturer.

 

Did this install also receive an OLEV grant? If so, there’s s mandatory 3-year on-site warranty to qualify for the grant.

A note to OLEV that they are not fulfilling their obligations might be effective - threat of being thrown off the list of approved installers may concentrate minds.

 

Yes, M3.

No issues with charging but the smart functionality doesn’t work unless you schedule the car to wake up in the early hours to coincide with off peak demand. This has been stated elsewhere on here that it is a problem with Tesla’s software not allowing the car to wake up to receive a charge when the smart charger decides.

ChargedEV have a contact number: 0330 043 1851

I've never had any problems getting hold of them and talking to a human (obviously not today though as it’s a holiday).

Hope it gets sorted for you.