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Do people need to be informed first? 6 Month part wait list?
- Thread starter Garlan Garner
- Start date
Where did you get "wait a year" from? Tesla isn't spending any more on service, yet they expect the number of Teslas produced to more than double in a year, so why do you expect it'll get better in a year?
So, after your accident, you're now having to wait until after July 4th, Halloween, Thanksgiving, Christmas, New Year,....I'm just counting holidays here, Lol. There's no guarantee that your car will be done by January. This is so wrong on all levels at Tesla. Who gives a *sugar* about Space X, Boring company, semis,..... when there are CURRENT problems like this. Has EM abandoned Tesla vehicles operations, and moved on to his other businesses?
I don't really know what EM is doing.
After you spend your money buying a car......you are almost on your own in getting stuff fixed.
Even though the accident wasn't my fault.
I sympathize with you as we went through a similar experience.
Our MX with 600 miles on it was rear-ended in January by a new driver running a red light. Thankfully the car was drivable as the parts took 9 weeks to come in. The repair took 4 days.
I see you’re in Westmont, I’m in Evanston. Tesla had directed me to The Ultimate Paint Shop No. 2 in Highland Park, where we had a great experience (once the parts came in!)
We no longer have range anxiety, we have collision anxiety.
Hopefully the six month time frame you were given is worst-case.
Our MX with 600 miles on it was rear-ended in January by a new driver running a red light. Thankfully the car was drivable as the parts took 9 weeks to come in. The repair took 4 days.
I see you’re in Westmont, I’m in Evanston. Tesla had directed me to The Ultimate Paint Shop No. 2 in Highland Park, where we had a great experience (once the parts came in!)
We no longer have range anxiety, we have collision anxiety.
Hopefully the six month time frame you were given is worst-case.
jeffro01
Active Member
So while I'm absolutely not discounting anyone else's issues or timelines, I would point out that my Model S was rear ended a couple of years ago and the repair took 3 days. It required replacing the bumper cover among other things but 3 days is all it took. EDIT: Sorry, the work from initial estimate to completion took 10 calendar days so it's fair to point out it took at least a few days for the body shop to get the part, car was only in for the 3 days.
That being said, yes, going from 1yr to 6 months is still an absurdly long time to wait and trying to point that out as a positive is frustrating beyond frustrating...
Jeff
That being said, yes, going from 1yr to 6 months is still an absurdly long time to wait and trying to point that out as a positive is frustrating beyond frustrating...
Jeff
strider
Active Member
Statisticians would know that including a value of infinity in an series would make the average value infinite.
Wooloomooloo
Member
I know I am late replying to this, but this is completely wrong. The median is still easily skewed by a small number of outliers since it takes only one outlier to move the median - it obviously depends on the number of data points, but it's not the best measure.
If you're interested in customer experience (which Tesla should be) you'd take the "mode" of waiting time, as this represents the most typical.
They would, and the correct application.
Precisely my point. It doesn't tell you much about the rest of the distribution except for that one outlier (assuming that there is only one part that has an infinite wait time). Your median and modes could still be "reasonable", though.
Wooloomooloo
Member
Fair enough and we don't know how Tesla calculates this anyway ("average" in everyday nomenclature doesn't always literally mean "mean").
I would be interested in the typical wait time for different types of spares/repairs. If you have a cluster of repair types that are 1 - 2 days, then a cluster of 1 - 2 weeks, then 1 - 2 months, then 1 - 2 years, then all 3 could be 6-months.
Occasionally I wonder if buying it at all was a good idea, particularly the poor quality of the body itself (paint, panels, those delicate and heavy 20" wheels) or when I lose 10% charge because I left it standing for 4 days, or when I stop at a supercharger in Oklahoma and the only amenity is herbal tea at a Holiday Inn.
But when I am driving it, I never regret buying it.
So would I -- nothing beats having the full data (even some sampled data) instead of just a few numbers that summarise it.
The situation in Europe is different. They are forced to have some parts, probably more than in the US, because they can't have absolutely everyone wait for a boat for just about anything.
But I guess if they don't have a spare part in Europe (the different countries seem to borrow from each other), you're in for an even longer wait (by the amount a US person would wait plus an extra month).
And there is zero information about whether they actually have built up the "usual" European stock for model 3 spare parts at all.
BTW, that's probably a problem with EVs in general here in Europe.
I expect that someone with an E-tron would have less trouble finding spares except if the battery is involved (unless it's justa few cells to replace); I think they have ample manufacturing capacity in Vorst for all parts and have built quite some stock except for the batteries where they are production constrained (and the recent recall to rework the batteries isn't going to help).
Ditto for the Kona: if you hear that you'll wait a year for a new Kona EV, then chances are that someone who wants a Kona repaired can also get in a pickle...
I expect that someone with an E-tron would have less trouble finding spares except if the battery is involved (unless it's justa few cells to replace); I think they have ample manufacturing capacity in Vorst for all parts and have built quite some stock except for the batteries where they are production constrained (and the recent recall to rework the batteries isn't going to help).
Ditto for the Kona: if you hear that you'll wait a year for a new Kona EV, then chances are that someone who wants a Kona repaired can also get in a pickle...
Yes.
Elon Musk At E3 — Fallout Shelter, Netflix, & YouTube Coming To Tesla | CleanTechnica
Now let’s scour the interwebs and find out how many gaming conferences Dieter Zetsche has attended recently ...
I had the “privilege” of being hit in a Model S loaner myself. Low speed impact, plastic fascia and hood damaged. 5 months later the car was still sitting unrepaired at the SC.
Having a $50k asset sit around cause they can’t handle a $1500 (paid for) repair is not exactly helping the bottom line. This is perfectly in line with everything else I’ve observed at the service centers, the general level of waste and disfunction beggars belief. To assume that a company this wasteful has a chance of survival in a competitive environment is simply wishful thinking.
Having a $50k asset sit around cause they can’t handle a $1500 (paid for) repair is not exactly helping the bottom line. This is perfectly in line with everything else I’ve observed at the service centers, the general level of waste and disfunction beggars belief. To assume that a company this wasteful has a chance of survival in a competitive environment is simply wishful thinking.
Are we talking all parts here or just specific things? I took delivery of an M3P and it had some damage to the scuff plates (plastic pieces under the rocker panels), more than likely from the going on and off the transporter. I opened a service ticket, parts were ordered and showed up in about 5 days and mobile service came to my house and replaced them in my driveway. My understanding is that if you have a minor accident and only need a bumper or fender, they will now order a new one factory painted and just swap it out vs. having to wait months in a body shop. Obviously a more significant accident will require a lengthy stay at a body shop.
If I get in a wreck it sounds like it may be best to make sure the car is totaled and move on to the next one.
If I get in a wreck it sounds like it may be best to make sure the car is totaled and move on to the next one.
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