when I got PWs installed, I stopped getting detail on the normal bill, but instead get the "B&W Bill" which is about 14 pages. Very convoluted. First bill I got, it was difficult to figure it out so I just filed it. Then I got second bill and decided to decipher it. Looked like I was not getting any credit for my solar back to grid. It showed kWh going to grid, but no cost credit against the NEM charges. I called them and they created a Case. Got third bill and no changes. Called them back and they said Case was closed and that charges were correct.
I insisted on talking to Manager and said that "correct" was impossible. Finally got them to sort of agree and she said they would re-open the Case. Never got the 4th bill, so figured something was up. Two days ago, I got my 5th bill and a copy of previous 4 bills which have all been corrected. I went from a positive NEM of over $400 on the 3rd bill to now a cumulative NEM of -$1,133.
I was told that they would call me when they figured it out. Never got a call, but at least they did fix it.