Ah, well, there is the theoretical "answer", and then there is the practical "how it plays out in real life" answer.Along I-70 in Kansas, the superchargers are often very, very empty. It's unusual to see a 2nd car. If I go to a restaurant and come out 20 minutes late, will Tesla still charge me idle fees?
Maybe that’s what is written on the website.Idle fees only apply if the SC is 50% occupied. It's $0.50/min if over 50% full, $1.00/min if the SC is 100% full. If fees apply, you have 5 min to move your car after it stops charging before you have to pay any idle fee.
Maybe that’s what is written on the website.
But, my in-laws have been charged for $1/min. when there was just one other car at a station with 20 chargers. (In CA)
And good luck trying to get Tesla to do anything about that, hah.
They filled out a support request through the app as “Other” issue but never got any response. Obviously there’s no way to directly contact anyone by phone. (And I’ve mentioned it before here. This lack of support after purchase is one of the regrets that my parent’s friends have after buying a Tesla. Older folks just aren’t well adept at having to do everything through an app).I think the idle fees are higher at higher-usage superchargers. Did your in-laws contact Tesla about getting a refund? Others have done that successfully.
They filled out a support request through the app as “Other” issue but never got any response. Obviously there’s no way to directly contact anyone by phone. (And I’ve mentioned it before here. This lack of support after purchase is one of the regrets that my parent’s friends have after buying a Tesla. Older folks just aren’t well adept at having to do everything through an app).
In any case, it was only a few dollars. Not worth it to them to chase after Tesla through the myriad of hoops and walls Tesla puts up to prevent people from getting someone on the phone to explain their situation.
For example, if you get a missed call from Tesla service, you have to message them through the app again to tell them to try calling you back. You can’t just call back the same number that they called you from (as that goes to some kind of fax-like tone). It’s just terrible for older folks. Or, maybe our parents just aren’t tech savvy as others.
Thanks. Will keep that in mind for any future need.
I hope you are not serious about damaging someone else's property... Karma is a B*tch.I'm seventy eight. I'm not sure if I qualify as tech savvy, but it certainly isn't hard to know when my car will be charged and I'll have to go move it. I have seen people hog the chargers, and not give diddly-squat if someone complains about not being able to charge, as when I was one of five cars waiting to charge while three cars had finished and sat hogging spaces. It's tempting to damage some paint when someone parks across the lines blocking anyone from pulling in beside them, especially when they come out and excuse themselves with "Well, my car charges faster if no one is paired with it."
Some people are selfish and self centered. They will only change if there is a penalty attached to their selfish behavior.