Just got our MYP yesterday and there’s a pretty bad stain/smudge on the trunk glass between the glass and the tint that they need to fix. First service appointment isn’t available for a couple weeks, but the Tesla is our only car. Is there a way to schedule service and guarantee we receive a loaner of some sort? Does Tesla even give loaners?
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Does Tesla give loaners for service appointments?
- Thread starter viper689
- Start date
Its hit or miss. Most service centers will not give a loaner unless the repair is a few days or more. They will offer uber credits. You certainly can ask, though. Most centers have loaners available but they are either checked out by someone else, and / or reserved for people with long repairs.
MY1stEV
Member
@everydaychris covered this topic in his recent Youtube video on getting his battery pack replaced. Basically loaners are first-come first-served, so you want to be dropping your car off for service when the service center opens for your best chance at getting a loaner car.
everydaychris
Active Member
Yah I had to actually go to do a hinge service which was supposed to take just the day. I came early, they said here are your uber credits but said that I need to run a ton of errands and would it be ok to have a loaner. They gave me a m3 performance and the service actually ended up taking 3 days
DesertEagle
Member
Tesla currently has my MYP to fix a dent on the passenger side door that was there at delivery. I was told that they’d have a loaner, but ended up with a $100 per day Uber credit since they didn’t have a loaner available.
everydaychris
Active Member
you can always go first thing another day and see if there's a loaner
DesertEagle
Member
Yeah, they told me to keep calling back to check availability. I actually had a 6:15am appointment on the drop off day in hopes of getting the loaner, no luck though. The credits are working fine for us. Used them to get a ride home on drop off day and plan to use them to pick it up.
Hookemhorns
Member
I did that once last year, and almost immediately got a canned response that said maybe, maybe not.
Mateo83
Active Member
Usually, if they keep your car for more than a day or 2 you can request it. I've seen the SC setting up rentals and have been given a loaner.
That's not correct. As others have said, it depends entirely on the service being done. Chris had his HV battery replaced so he got a loaner.
basically its how long they have your car. they replaced a seat for me and I got a loaner for a week
I used to receive a loaner at the Rocklin, CA SC when I had my Model S but sometime in 2020 it switched to only Uber credits. I remember one visit they loaded my app with $200 Uber credits. Most recently last week I received $100 Uber credits when I brought the Y in to replace a cracked windshield. Took 10 weeks for the windshield to arrive and they had the Y for two days, but no mention of loaner at any point throughout the 10 week wait. It was always going to be Uber credits as they pushed each appointment out another two weeks until the part arrived.
When I took my car in for service they said they didn't have enough loaners. When they had to keep my car longer they immediately gave me one. They have a parking lot next door full of loaners on standby for longer services.
roblab
Active Member
i've found it most useful to bring my own loaner. I have a Model S and a Model 3, so in the unusual circumstance that one of my cars is in for service (when Teslas don't REQUIRE service, you know) I bring along the other car and drive away happily. This gives a much nicer experience than using some old beat up Pontiac they have sitting out back that's covered in dirt, or some unshaven Uber driver that looks like I got him out of bed.
That last part was funny. The male Uber drivers look like they’re in their PJs. The female ones, that start their day as early as 5am in some cases, still took the time to get properly dressed.
My local service center (Camarillo, Calif) will set up a loaner through Enterprise if the car will be there for more than a couple days. They are really good about it. Otherwise you will get Uber credits.
