I just tried to help someone order a Tesla. 2 hours trying to complete the order, and no way to finish. As soon as it gets to creating an account, it claims "email already exists", however any attempts to reset the password do not work (no reset password email ever arrives, not in spam folder either). The weird part is that even when trying to sign in, the "Email already exists" error pops up even before trying to enter the password (tried from different computers/tablets, different browsers, same error)!?! Linked support pages are completely useless. Here is the error which pops up as soon as you enter the email address:
Why would the system throw this error after entering only the email to sign in? The only think I can think of is this person bought some Tesla items from their store but checked out as guest, so perhaps that system created some limited account under that email address, and that email account is locked from having a password?
Anyhow, anyone know life support phone number from Tesla CANADA, or did Elon decided that's not worth having? If so, no wonder their sales are down.
Why would the system throw this error after entering only the email to sign in? The only think I can think of is this person bought some Tesla items from their store but checked out as guest, so perhaps that system created some limited account under that email address, and that email account is locked from having a password?
Anyhow, anyone know life support phone number from Tesla CANADA, or did Elon decided that's not worth having? If so, no wonder their sales are down.