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I get your concerns, but at the same time, no one is forcing you to buy from direct from Tesla. If this new strategy bombs for them they will revert.
Wow. This is very un-Tesla-like. When did this policy change? It's like they're saying "We're going to do a bare minimum mechanical check to make sure the car is not going to get us sued and give it a quick drive through the nearest gas station car wash but other than that, sorry..."
Wow. This is very un-Tesla-like. When did this policy change? It's like they're saying "We're going to do a bare minimum mechanical check to make sure the car is not going to get us sued and give it a quick drive through the nearest gas station car wash but other than that, sorry..."
This is brand new. Basically they delivered a CPO car that looked trashed, there was an outcry, and now apparently any used Tesla can be delivered in that condition and if you complain that it looks trashed, they will actually give you a bill for the undisclosed damage found after putting money down.
No, I'm not making this up and it is not April 1st.
Check out any used car on Tesla's website and you'll see the disclaimer:Wow. This is very un-Tesla-like. When did this policy change? It's like they're saying "We're going to do a bare minimum mechanical check to make sure the car is not going to get us sued and give it a quick drive through the nearest gas station car wash but other than that, sorry..."
Indeed, if this is going to be policy from here on out, then Tesla needs to stop the practice of having their used fleet serve double duty as service loaners. I've had several service loaners get sold while they were in my possession and those cars needed some serious work. I generally go out of my way to clean loaners (especially the interiors) and provide Tesla with a detailed list of everything that's wrong with them, but all 8 of the loaners I've had so far have been pretty rough (minor collision damage, paint damage, heavily worn interiors, missing/broken interior trim pieces, etc... and that's in addition to window, door handle, pano roof, drive unit, power steering, and lighting issues that would be covered by the warranty). Passing the cost of the loaner program, from an accelerated wear and damage standpoint, onto used buyers like this is just flat-out wrong.This is a problem if they keep their used car inventory as service loaners. I had a service loaner for quite some time a while back ago during post-delivery QA fixes (new customer order), and I found out when I returned it that the car had actually sold a day or so after I picked up the loaner. I would have been happy to switch out for a different one so the customer could get their car faster, but they didn't tell me about it until I dropped it off to pick up my car. I drive the loaners with respect, but it's pretty obvious that some of them have been driven hard like a rental car. This policy would be less troublesome if it weren't for the fact that you don't really get to see the used car you ordered until delivery time, since it's not like you can check out which one you want on a lot.
It depends on how big of a discount is included, but the wear and tear needs to be transparent. Finding out about the accelerated wear and tear at delivery time is not the way to be transparent about it.[...]Passing the cost of the loaner program, from an accelerated wear and damage standpoint, onto used buyers like this is just flat-out wrong.
This is brand new. Basically they delivered a CPO car that looked trashed, there was an outcry, and now apparently any used Tesla can be delivered in that condition and if you complain that it looks trashed, they will actually give you a bill for the undisclosed damage found after putting money down.
No, I'm not making this up and it is not April 1st.
Passing the cost of the loaner program, from an accelerated wear and damage standpoint, onto used buyers like this is just flat-out wrong.
I wonder if the original date was April 1st but they postponed it a week so everyone wouldn't think it was a bad joke
What has happened to Tesla?
It's all about cutting costs, but this is the wrong direction....especially for the high cost of the cars.
I can understand cutting costs but whatever happened to treating customers with some respect and dignity? Some of these CPO cars are priced around $70,000 or $80,000. How can they in good conscience sells cars at these prices that have been abused as service loaners for god knows how long, disclose nothing about the damage caused to these cars or the condition they are in, and then expect someone buying one of these cars to pay extra to fix whatever is wrong and refurbish the cars?
So many people are going to completely insulted and rightfully angry when they go to pick up what they thought was a quality used car sold by the manufacturer and then find the car is in poor shape and actually comes with a separate bill for fixing what is wrong. I just don't see how any reasonable person thinks this is right or a reasonable way to treat a customer.