I purchased a new UMC from the Tesla online shop in November. Received shortly thereafter an open box (seriously, not even a sticker holding it closed) without any shipping packaging of any kind and inside was a UMC that was very evidently used heavily in the past. Full of scuffs and animal hair, and has been beaten up a bit through evident use. I'm not one to complain, usually, but if I pay $300 for a new item, I don't expect to receive a second hand item, likely returned for who-knows what reason.
I've followed all the Tesla instructions--I've written to Tesla at their email ([email protected]), I've started a "return item" process on the shop page...The webpage said something to the effect of "the return process has commenced, we will contact you in 24-48 hours." All of that was a week ago. I've received no response from Tesla whatsoever. Not even an acknowledgment that they've received my emails or return request.
The chat option seems to be disabled, and there is no phone number I can find to contact them. I tried roadservice support because I have no other number, and they couldn't help either, just told me to go to the website. At this point, I'm more than a little frustrated. If anyone has any ideas, I would be grateful. Thank you.
I've followed all the Tesla instructions--I've written to Tesla at their email ([email protected]), I've started a "return item" process on the shop page...The webpage said something to the effect of "the return process has commenced, we will contact you in 24-48 hours." All of that was a week ago. I've received no response from Tesla whatsoever. Not even an acknowledgment that they've received my emails or return request.
The chat option seems to be disabled, and there is no phone number I can find to contact them. I tried roadservice support because I have no other number, and they couldn't help either, just told me to go to the website. At this point, I'm more than a little frustrated. If anyone has any ideas, I would be grateful. Thank you.