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Soundchasr
Member
SomeJoe7777
Marginally-Known Member
SiriusXM may offer the 90 day trial only once per radio ID. Is your vehicle a CPO or private party resale? Maybe it's had a trial activated before?
NikeWings
Active Member
The radio IDs are not searchable in their data base. It was odd, but they had to pull the VIN instead and then create a new profile after placing me on hold. Apparently Tesla isn't as common for them. It only took a few minutes and they apologized profusely.
Skip the web chat. Call and tell them you'd like "to activate a new car and a new account with the 3 month trial offered please." Then select your package and go MtM or annual for added savings.
It does not matter if CPO or new as long as you have a new account/subscription vs being an existing customer/renewal.
PS have your Radio ID and VIN handy....makes it easier for them.
Skip the web chat. Call and tell them you'd like "to activate a new car and a new account with the 3 month trial offered please." Then select your package and go MtM or annual for added savings.
It does not matter if CPO or new as long as you have a new account/subscription vs being an existing customer/renewal.
PS have your Radio ID and VIN handy....makes it easier for them.
Soundchasr
Member
NikeWings
Active Member
I just did it today.........
Thank you for activating a SiriusXM subscription. A summary of your activity for 06/29/2016 is below. If your radio isn't receiving service, please click here to refresh your signal.
Account Details
SiriusXM Account Number *******232
SiriusXM Username F***********
Radio ID/ESN ND*********
Internet Radio Username F*********
Package/Item Subscription Term Charges
XM All Access (3 Month - Trial) 06/29/2016 - 10/01/2016 $0.00
Charges shown above may have been prorated to align with your billing cycle. Additional adjustments made to your account after this purchase will not be reflected on this statement.
IMPORTANT INFORMATION: You can cancel at any time by calling 1-866-245-7234. See our Customer Agreement for complete terms.
Thank you for activating a SiriusXM subscription. A summary of your activity for 06/29/2016 is below. If your radio isn't receiving service, please click here to refresh your signal.
SiriusXM Account Number *******232
SiriusXM Username F***********
Radio ID/ESN ND*********
Internet Radio Username F*********
Package/Item Subscription Term Charges
XM All Access (3 Month - Trial) 06/29/2016 - 10/01/2016 $0.00
Charges shown above may have been prorated to align with your billing cycle. Additional adjustments made to your account after this purchase will not be reflected on this statement.
IMPORTANT INFORMATION: You can cancel at any time by calling 1-866-245-7234. See our Customer Agreement for complete terms.
Soundchasr
Member
They claim it is a portable radio and not linked to any VIN. I tried giving them my VIN and it doesn't come up.
NikeWings
Active Member
Yep, I got that line last night. I hung up and called back today indicating I was frustrated with their service and being told incorrectly it's portable or aftermarket. Tell them it's a 2016 Tesla and their system isn't recognizing it. You just need a service oriented rep to get it done manually with the supervisor. The others are following a script and don't understand. I'll try to dig out a specific name, if I got one for you.
Wow you are hitting all the speed bumps.
Soundchasr
Member
Talked to a supervisor who said that Tesla vehicles aren't eligible for a free trial. Not able to pull up my VIN anyway. She said she'd talk to the "dealer" about it if I set up a conference call but chances of Tesla getting involved are slim to none.
Soundchasr
Member
NikeWings
Active Member
NikeWings
Active Member
Ohhhhhhh, bring it on, NikeWings is a she and she could do some Sirius serious damage with that CC.
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