Does your trunk make a loud thump sound before opening?

[maximus96]

Mine does. The first time I heard it it startled me. It makes the thump sound right when it unlocks, before it starts to open. Not sure if normal and same with others. Thanks

 

[Dennisis]

Mine does. The first time I heard it it startled me. It makes the thump sound right when it unlocks, before it starts to open. Not sure if normal and same with others. Thanks

Yep, normal I think.

 

[Rice&Curry]

Yes it does, my guess it is the sound of the electronic latch
disengaging to open the trunk.

 

[edstewbob]

Mine makes a loud thunk sound when closing. Not sure it's normal but not the case in my Outback when the hatch closes. I don't recall if it is especially loud when opening.

 

[LasVegas2019]

yes. It also scared me but seems to be normal.

 

[Taber]

No, it isn't normal. The mobile service tech and I spent an hour in my garage with him loosening the driver side bolts and me pushing on the trunk lid. The issue is that the motorized leg is only on the drivers side of the trunk, and there is a passive gas strut on the passenger side. If you stand behind your car and use your phone to open the trunk, you will see it shift to the passenger side as it opens. What is happening, is the plastic on the trunk lid is hitting the plastic on the passenger side tail light. If you try to adjust the stops, they will screw out until the latch no longer grabs the hatch. I have another service appointment tomorrow, we will see what he can do about it then. BTW, when I removed the rear bumper to put the hitch on, the 2 bolts holding the passenger side tail light on where finger tight, and would have rattled loose if I had not removed the light and noticed.

 

[maximus96]

No, it isn't normal. The mobile service tech and I spent an hour in my garage with him loosening the driver side bolts and me pushing on the trunk lid. The issue is that the motorized leg is only on the drivers side of the trunk, and there is a passive gas strut on the passenger side. If you stand behind your car and use your phone to open the trunk, you will see it shift to the passenger side as it opens. What is happening, is the plastic on the trunk lid is hitting the plastic on the passenger side tail light. If you try to adjust the stops, they will screw out until the latch no longer grabs the hatch. I have another service appointment tomorrow, we will see what he can do about it then. BTW, when I removed the rear bumper to put the hitch on, the 2 bolts holding the passenger side tail light on where finger tight, and would have rattled loose if I had not removed the light and noticed.

Thanks for this info, I will mention it when I go in for service this thursday.

 

[johnmodely]

Yea I had this issue. Took it to service and they had it for a week to fix it. Not sure what the problem was but it no longer gets stuck and makes a popping noise when opening.

 

[LasVegas2019]

Wow. I am not willing to lose use of the car for a week for this issue since its working ok.

 

[Dennisis]

Wow. I am not willing to lose use of the car for a week for this issue since its working ok.

Nor am I, though I'll add it to the short list of things to look at when mobile service installs my Homelink (which I ordered a week ago and hasn't shipped yet I might add).

 

[jboy210]

Model X does the same thing

 

[Taber]

Update: the mobile tech was here yesterday and we looked at it again. He is ordering a new gas strut to see if it is stronger and better resists the lifting force of the motor strut. We will see if this works.

 

[SQLDevDBA]

Someone on reddit mentioned they found that there was a plastic/weatherseal contact issue on the right side close to tail light. The seal would hold, then “snap/thump” and let the trunk open.

I don’t experience the issue so can’t speak to it, just thought I’d throw it in.

 

[LasVegas2019]

Mine is getting worse. Scheduled mobile service today for next week.