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Don't see power flow in Tesla app after solar and pw installed... tried signing in/out app
- Thread starter tfan2018
- Start date
if it has never showed up in the app, and you just got installed, that normally means something has to be activated on tesla's side. Logging in and out usually wont change anything.
if it all worked properly at some point and now does not show anything, you can wait and see if that state continues, log in and out of the app, or even try deleting the app and re installing it. In this second case of "it all worked but now it doesnt", it typically resolves itself. In the first case above "just installed and doesnt show anything" that is almost always a call into tier 1 tesla support.
I have never had to wait that long for a tier 1 tesla energy call to connect, but maybe its different right now.
Are you calling tesla energy support directly (not your SA, etc)? 877-961-7652 is the number I have.
if it all worked properly at some point and now does not show anything, you can wait and see if that state continues, log in and out of the app, or even try deleting the app and re installing it. In this second case of "it all worked but now it doesnt", it typically resolves itself. In the first case above "just installed and doesnt show anything" that is almost always a call into tier 1 tesla support.
I have never had to wait that long for a tier 1 tesla energy call to connect, but maybe its different right now.
Are you calling tesla energy support directly (not your SA, etc)? 877-961-7652 is the number I have.
thanks! it is the former where it has never showed up in the app. that's the number I called...
Unfortunately, in that case, I havent heard of anything other than tesla configuring / activating something on their end that can fix that.
I called support and they said site is up and running but installation info submitted was invalid. they will get back to me in 3-5 business days.
not a great start!
The installer asked me to log in and out. But the energy flow didn’t show up in the app. just my model 3 only. He told me to call support
I'm on the same boat as you with a Powerwall+. Every time I call in to ask about it, they just throw it to...
A. You're not supposed to have access until after PTO.
B. The app won't function correctly until after PTO.
C. Customer service won't support/doesn't like it if you have access to the app before PTO.
D. You're not supposed to even have the system on.
If only they were more versed on the actual functionality of their own inverter/powerwall and how they're all set to self consumption if it's Pre-PTO then hopefully one day they'll just check the backend instead of giving me excuses. I'm right on the cusp of PTO so I just let it go until after so I can throw a Karen at them.
A. You're not supposed to have access until after PTO.
B. The app won't function correctly until after PTO.
C. Customer service won't support/doesn't like it if you have access to the app before PTO.
D. You're not supposed to even have the system on.
If only they were more versed on the actual functionality of their own inverter/powerwall and how they're all set to self consumption if it's Pre-PTO then hopefully one day they'll just check the backend instead of giving me excuses. I'm right on the cusp of PTO so I just let it go until after so I can throw a Karen at them.
thanks, it would be good to get some data points on whether some other members get access to the app before PTO or not (those who also purchased PW)
My system was installed a few days ago and I am pre-PTO and even pre-inspection. The app is functioning normally for me.
Maybe your installer didn’t commission your system. It’s pretty easy to do it yourself, if you want to but the last step is to enter the email of your Tesla account and once that happens it will show up in the app after logging in again. It does say to double check the email as I imagine it’s a process for them to update the backend.
It’s something the installer should have done when they set up your system. If they didn’t ask you for your wifi details, they probably didn’t commission the system yet.
Where is this page located? Through the Run Wizard button on the bottom of the page while in installer mode? I did all that but it still doesn't show up for me. My installer did ask for my Wifi credentials but had problems trying to update the system, I got it to update after he left.
That page only shows up the first time you run through the wizard, at least I haven’t seen it again since. I guess that’s why it wants you to double check and confirm the email.
Oh lovely......I wonder if I reset the gateway the prompt will come back. I guess that's easier than dealing with support or having them schedule someone over. I'll do some playing tonight when the whole system goes to idle.
he asked for the wifi details. I can log into TEG's wifi to check the system is up. just that I don't see it in my app
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